Suntrio Plus Series
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fax/email to process the warranty claim.
During the Warranty Period, SAJ covers all costs for replacing any product or
parts of the product proved to be defective in design or manufacture. To
claim the warranty under the warranty policy of SAJ, you need to supply us
with the following information and documentation regarding the faulty
inverter:
1.Product Model No.(e.g. Suntrio Plus 20K) and serial number.
(e.g.22030G1825EN00001)
2. Copy of the invoice and warranty certificate of the inverter.
3. Copy of the installation report and installation date.
4.Error message on LCD screen (if available) or any information which would
be
helpful to determine the defect.
5.Detailed information about the entire system (modules, circuits, etc.).
6.Documentation of previous claims/exchanges (if applicable).
After receiving above information, SAJ will decide how to proceed the
service
1.Repaired by SAJ factory, or SAJ authorized service center overhaul.
2.Repaired on-site by SAJ Service Center.
3. Offer a replacement device of equivalent value according to model and
age.
In the case of an exchange, the remaining portion of the original warranty
period will be transferred to the replacement device. You will not receive a
new certificate, as your entitlement is documented at SAJ.
If the inverter needs to be replaced following assessment, SAJ will send a
replacement unit immediately. The defective inverter should be sent back to
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