Samson 3277-5 - Repairs; Returning Devices to SAMSON

EB 8310-1 EN 12-1
Repairs
12 Repairs
If the actuator does not function properly ac-
cordingtohowitwasoriginallysizedor
does not function at all, it is defective and
must be repaired or exchanged.
Risk of actuator damage due to incorrect
service or repair work.
Î Do not perform any repair work on your
own.
Î Contact SAMSON's After-sales Service
for repair work.
12.1 Returning devices to
SAMSON
Defective devices can be returned to
SAMSON for repair.
Proceed as follows to return devices:
1. Exceptions apply concerning some spe-
cial device models
uwww.samsongroup.com > Service &
Support > After-sales Service.
2. Send an e-mail
uretouren@samsongroup.com to
register the return shipment including the
following information:
− Type
− Article no.
− CongurationID
− Original order
− Completed Declaration on Contami-
nation, which can be downloaded
from our website at
uwww.samsongroup.com > Service
& Support > After-sales Service.
After checking your registration, we will
send you a return merchandise authori-
zation (RMA).
3. Attach the RMA (together with the
Declaration on Decontamination) to the
outside of your shipment so that the
documents are clearly visible.
4. Send the shipment to the address given
on the RMA.
Further information on returned devices and
how they are handled can be found at
uwww.samsongroup.com > Service &
Support > After-sales Service.
NOTICE
!
NOTICE
!
Note