Samson EB 2111 - Repairs; Returning Devices to SAMSON

EB2111/2121/2123 EN 12-1
Repairs
12 Repairs
If the regulator does not function properly
accordingtohowitwasoriginallysizedor
does not function at all, it is defective and
must be repaired or exchanged.
Risk of regulator damage due to incorrect
service or repair work.
Î Contact SAMSON's After-sales Service
for service and repair work.
12.1 Returning devices to
SAMSON
Defective devices can be returned to SAM-
SON for repair.
Proceed as follows to return devices:
1. Exceptions apply concerning some
special device models
uwww.samsongroup.com > Service &
Support > After-sales Service.
2. Send an e-mail uretouren@
samsongroup.com to register the return
shipment including the following
information:
NOTICE
!
NOTICE
!
– Type
– Material no.
– Item numbers of accessories
– Original order
– CompletedDeclarationon
Contamination,whichcanbe
downloaded from our website at
uwww.samsongroup.com > Service
& Support > After-sales Service.
After checking your registration, we will
send you a return merchandise authori-
zation (RMA).
3. Attach the RMA (together with the Decla-
ration on Decontamination) to the out-
side of your shipment so that the docu-
ments are clearly visible.
4. Send the shipment to the address given
on the RMA.
Further information on returned devices and
how they are handled can be found at
uwww.samsongroup.com > Service &
Support > After-sales Service.
Note