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Cleaning and Maintenance
Troubleshooting
Refer to the following chart if the air conditioner operates abnormally. This may save time and unnecessary expense.
Problem Solution
The product does not
work.
Error E601
• Connect an R-32-exclusive wired remote control.
* MWR-WG01*N
* R-32-exclusive wired remote controls should be purchased separately.
An alarm sounds, and
the product does not
work.
Error E696
• This is intended to determine whether there is a leak or not, as R-32
refrigerant is sensed.
• The indoor unit determines again whether or not there is a refrigerant leak
while operating for 2 minutes using fan mode (specifically High mode).
If there is no refrigerant leak, the indoor unit stops operating, the error is
cleared and the product can operate normally.
• The R-32 sensor, embedded in the indoor unit, reacts not only to R-32
refrigerant but also to high-concentration chemicals (e.g. organic solvents,
hair spray and paint).
Do not use any high-concentration chemicals in the vicinity of the indoor
unit, as these may cause false operation of the sensor.
An alarm sounds, and
the product does not
work.
Error E697
• This alarm sounds when R-32 refrigerant leaks.
• To alert customers about the refrigerant leak, the wired remote control
displays the screen shown below, and an alarm sounds for 4 minutes. This
alarm can be turned off by pressing the button on the wired remote
control for 3 seconds.
Indoor address : 200001
Press the 'OK' button for 3 seconds to dismiss the alert.
• The refrigerant inside the product has been recovered and held in the
outdoor unit.
Ventilate the room for which the alarm was activated.
• Contact the Samsung Electronics service centre for assistance.
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