Alignment & Troubleshooting
Service Manual
4-52
Samsung Electronics
● Code
12-000
12-001
● Error message
Paper mismatch Tray1/2
Load [A4] [Plain]
Continue ൟ Cancel X
● Symptom
The paper in tray1 and/or tray 2 does not match the size selected.
● Possible Cause
1. Check that the size selected matches the copy paper in the tray selected.
2. Check the harness and connector of the Trya1/2 Size Sensor.
3. Tray1/2 Size Sensors and it operation.
● Troubleshooting method
1. Pull out Tray1/2 Cassette.
2. Load [Letter] paper in Tray1/2 Cassette.
3. Install Tray1/2 Cassette.
Check if Feed-Actuator works correctly.
1. Check the tension spring is properly loaded on the Actuator_Feed.
2. Check that the connector for the photo sensor is plugged in securely.
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