Samsung CLX-9350ND - Page 449

7. Trouble
s
● Code :
S1-5421
● Error message
:
Second fax modem
● Symptom / Cause :
The MFP could not detect the secondary fax modem.
● Troubleshooting method :
1. Was the secondary modem removed after installati
o
Yes : Select “secondary modem device uninstall” o
n
2 Did you replace the FCON card?
2
.
Did
you
replace
the
FCON
card?
Yes : Update the firmware for the new board.
3. Does the problem occurred after updating the firm
w
Yes :
A
. Print the configuration report and check the fi
r
B. If all software versions are not normal, updat
e
C If the problem persists replace the defective d
C
.
If
the
problem
persists
,
replace
the
defective
d
4. Check the connection between secondary modem
c
Remove the secondary modem card and re-install i
5. Replace the secondary modem card.
6. If the problem persists, replace the FCON card.
7. Replace the video card.
● Replacement part
- JC92-02250A : PBA-SECOND FAX CARD
- JC92-02150A : PBA-MAIN (CLX-9350ND)
- JC92-02235A : PBA-MAIN (CLX-9250ND)
- JC92-02148A : PBA-DUAL FAX CONTROL(FCON
c
Service Manual
CLX-9250/9350 series
7-1
s
hooting
:
card is not installed. Install the card.
o
n?
n
UI menu.
[ FCON card ]
w
are?
r
mware version.
e
the firmware again.
device (HDD or Video board or FCON card)
device
.
(HDD
or
Video
board
or
FCON
card)
c
ard and Video board.
t.
[ Secondary modem card ]
c
ard)
SAMSUNG ELECTRONICS
09