40 - English
Symptom Check/Remedy
If the HDMI output is set to
a resolution your TV cannot
support (for example,
1080p), you may not see a
picture on your TV.
•
Press and hold the
5
button on front panel for more than 5 seconds with
no disc in the product. All settings will revert to their factory settings.
No HDMI output.
•
Check the connection between the TV and the HDMI jack of the product.
•
Check if your TV supports 576p/480p/720p/1080i/1080p HDMI input
resolution.
Abnormal HDMI output
appears on the screen.
•
If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
DLNA function
You can see folders shared
through DLNA, but cannot
see the files.
•
DLNA shows only Photo, Music, and Movie files. It does not display other
kinds of files.
Video plays intermittently.
•
Check if the network is stable.
•
Check if the network cable is properly connected and if the network is
overloaded.
The DLNA connection
between the TV and PC is
unstable.
•
IP addresses under the same subnetwork should be unique, otherwise IP
collision can cause an unstable connection.
•
Check if you have a firewall enabled.
If so, disable the firewall function.
BD-LIVE
The home cinema cannot
connect to the BD-LIVE
server.
•
Test whether the network connection is active by using the Network Status
function.
•
Check whether a USB memory device is connected to the product.
•
The memory device must have at least 1GB of free space to accommodate
the BD-LIVE service.
You can check the available size in BD Data Management. (See page 32)
•
See if the BD-Live Internet Connection option is set to Allow(All).
•
If all above fails, contact the contents provider or update to the latest
firmware.
When using the BD-LIVE
service, an error occurs.
•
The USB memory device must have at least 1GB of free space to
accommodate the BD-LIVE service.
You can check the available size in BD Data Management. (See page 32)
✎
When the factory default settings are restored, all stored user BD data is deleted.
`
Figures and illustrations in this User Manual are provided for reference only and may differ from
actual product appearance.
`
An administration fee may be charged if either
a. an engineer is called out at your request and there is no defect in the product (i.e. where you
have failed to read this user manual)
b. you bring the unit to a repair centre and there is no defect in the product (i.e. where you have
failed to read this user manual).
`
The amount of such administration charge will be advised to you before any work or home visit is
carried out.
HT-J4500_XU-ECO_0306.indd 40 2015/3/9 14:39:00
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