What to do if Samsung POWERbot Vacuum Cleaner passes through the Virtual guard?
If the POWERbot is passing through the Virtual guard, the batteries might be depleted; replace them with 2 type D (LR20) batteries. Also, ensure the Virtual guard is turned on, as it may be off.
How to fix Samsung POWERbot Vacuum Cleaner not working at all?
If your POWERbot isn't working, check if the emergency switch is on and ensure all icons are displayed on the panel. If 'Lo' is displayed, the battery is depleted, so place it on the docking station to charge. Also, if the remote isn't working, replace the batteries (AAA type).
What to do if my Samsung POWERbot SR20K9350W Vacuum Cleaner POWERbot stops during cleaning?
If your Samsung POWERbot vacuum cleaner stops during cleaning, and the display shows "Lo", move it to the docking station for charging. If it's stuck on something like a cord, carefully lift it off the obstacle. Also, if any fabric or strings are caught in the drive wheel, turn off the emergency switch and remove them before restarting.
Why is my Samsung POWERbot SR20K9350W Vacuum Cleaner POWERbot not working?
If your Samsung POWERbot vacuum cleaner is not working, first ensure the emergency switch is on. Check that all icons are displayed on the panel. If "Lo" is displayed, the battery is low; place the POWERbot on the docking station to charge. If the remote isn't working, replace its AAA batteries.
Why Samsung POWERbot Vacuum Cleaner cannot find the docking station?
The POWERbot may fail to locate the docking station due to a few reasons. Check for a power failure or if the power plug is unplugged. Also, ensure there are no obstacles around the docking station that could prevent the POWERbot from returning. Lastly, check the charge pins for any foreign matter and clean them off.
How to solve a connection cut between SmartThings App and Samsung POWERbot Vacuum Cleaner?
If a connection cut occurs, refresh the screen and wait. If that doesn't work, run the SmartThings App again. Also, check for any internet connection problems, especially if a firewall might be interrupting the operation.
Why is point cleaning not working on my Samsung POWERbot SR20K9350W Vacuum Cleaner POWERbot?
If the point cleaning function isn't working on your Samsung POWERbot vacuum cleaner, avoid pointing the red light directly at the POWERbot. Instead, point the red light on the floor within 39 inches (1 meter) around the POWERbot. Avoid using point cleaning under direct sunlight, bright light, or on dark floors.
Why won't my Samsung POWERbot SR20K9350W POWERbot clean a certain area?
If your Samsung POWERbot vacuum cleaner isn't cleaning a specific area, check whether the docking station is near a narrow passage or door. If so, reinstall it in a different location. The POWERbot might not be able to navigate through narrow passages or over doorsills.
Why Samsung POWERbot Vacuum Cleaner moves around at the same place?
The POWERbot might move around in the same area because the dust sensor mode is on by default; it focuses on cleaning dusty areas. Also, check if foreign materials are caught between the dustbin and Pet brush, and remove them if necessary.
Why does the Samsung Vacuum Cleaner Virtual guard battery drain fast?
If the battery life of your Samsung Virtual Guard is too short, check if you are using manganese dry cell batteries. If so, replace them with new batteries (2 type D (LR20) batteries).
General| Model | SR20K9350W |
|---|---|
| Bagged/Bagless | Bagless |
| Dustbin Capacity | 0.7 L |
| Suction Power | 20 W |
| Battery Type | Lithium-ion |
| Battery Voltage | 14.4 V |
| Wi-Fi Connectivity | Yes |
| App Compatibility | Samsung SmartThings |
| Remote Control | Yes |
| Auto Recharge | Yes |
| Noise Level | 65 dB |
| Type | Robot |
| Battery Life/Operating Time | 90 minutes |
| Charging Time | 180 min |
| Width | 345 mm |
| Depth | 345 mm |
| Cleaning Modes | Auto, Spot |
| Voice Control | Yes |
| Navigation | Visionary Mapping Plus |
General safety warnings, cautionary symbols, and other symbols used in the manual.
Key safety instructions for general use, and for the battery charger/docking station.
Precautions for using the POWERbot, including what not to pick up and handling potential leaks.
Warnings about electrical safety, usage near combustibles, and actions to take if issues arise.
Guide on where to place the docking station and how to connect the power adapter and plug.
Details on initial charging duration, usage time, and how to check the charging status.
Instructions on turning the POWERbot on/off and using the Auto clean mode.
Details on how to select cleaning modes (Auto, Spot, Manual) and their cleaning methods.
Explains how to use the remote for power, recharging, starting/stopping, and adjusting suction power.
Guidelines for setting up a wireless router and network requirements for the app.
Detailed guide for registering the POWERbot with the Smart Home app on Android devices.
Detailed guide for registering the POWERbot with the Smart Home app on iOS devices.
Steps to resolve issues like the POWERbot not working or stopping during cleaning.
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