Condition Suggested Solutions
The machine does
not scan.
• Check if a document is loaded into the machine.
• Check if your machine is connected to the computer. Make sure if it is connected
properly if I/O error is reported while scanning.
• Check if the port is not busy. Since functional components of MFP (printer and
scanner) share the same I/O interface (port), the situation of simultaneous access
of different “consumer” application to the same port is possible. To avoid possible
conicts, only one of them at a time is allowed to gain control over the device. The
other “consumer” will encounter “device busy” response. This can usually happen
while starting scan procedure, and appropriate message box will be displayed.
To identify the source of the problem, you should open ports conguration and
select the port assigned to your scanner. port’s symbol /dev/mfp0 corresponds to
LP:0 designation displayed in the scanners’ options, /dev/mfp1 relates to LP:1 and
so on. USB ports start at /dev/mfp4, so scanner on USB:0 relates to /dev/mfp4
respectively and so forth sequentially. In the Selected port pane you can see if the
port is occupied by some other application. If this is the case, you should wait for
completion of the current job or should press Release port button, if you are sure
that the present port’s owner is not functioning properly.
4.2.2.11 Common Macintosh problems
Condition Suggested Solutions
The printer does not print
PDF le correctly.
Some parts of graphics,
text, or illustrations are
missing.
Incompatibility between the PDF le and the Acrobat products:
Printing the PDF le as an image may solve this problem. Turn on Print As
Image from the Acrobat printing options.
The document has printed,
but the print job has not
disappeared from the
spooler in Mac OS 10.3.2.
Update your Mac OS to OS 10.3.3. or higher.
Some letters are not
displayed normally during
the Cover page printing.
This problem is caused because Mac OS can not create the font during the
Cover page printing. English alphabet and numbers are displayed normally
at the Cover page.
When printing a document
in Macintosh with Acrobat
Reader 6.0 or higher, colors
print incorrectly.
Make sure that the resolution setting in your printer driver matches the one in
Acrobat Reader.
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