5
Service Concept for TE- Balances/Scales
Valid until further notice
- All calibration/adjustment work required for starting up operations and tests
must be carried out in accordance with the operation instructions.
- Quality defects.
o Immediately report all quality defects that may occur to the Quality
Assurance Department (WQM).
- Defective balances/scales
o Warranty.
• Within the first 6 months of installation, any defective balance/scale
covered by the warranty should be exchanged.
o Seal of warranty.
• If you have to remove the Seal of Warranty, please affix your
Company control seal to the unit!
o In other cases, proceed according to the OAW135 (standard operating
procedure for returns for repairs).
• Defective weighing systems.
Proceed as described in the Service Concept for Weighing Cells, refer
to (Service Information Document 6.2001 / OAW135-2/3).
• Defective electronics.
These balances/scales along with an error record should be sent back
to the Central Mechanics Workshop (ZW) in Goettingen (OAW135-2).
• Other service situations can be dealt with on site, for example:
Broken draft shields; weighing pan can no longer be used;replacing
small parts, ... etc
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