5 Troubleshooting Printer Issues
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5 Troubleshooting
This chapter provides information about printer operational related
problems and recommended suggestions to resolve the issue.
5.1 Printer Issues
The printer won’t power on
￭ Did you attach the AC power cord?
￭ Make sure the power supply’s connector is inserted into the printer
power jack.
￭ Check the power connection from the wall socket to the printer.
Connect the power cord/AC Adapter in another outlet or test with
other electrical devices to verify AC power is present.
￭ Disconnect the printer from the wall socket, and connect it again.
The printer turns itself off
￭ Turn on the printer again.
￭ Make sure the power supply’s connector and the power cord are
properly and securely plugged.
￭ Make sure the power supply and the power cord are not damaged.
￭ Use the applicable power supply.
￭ If the printer keeps turning itself off, check the socket and make sure it
has enough power for the printer.
The printer does not feed the media out
￭ The media is not loaded correctly. See Section 2.3, “Loading Media” to
reload the media.
￭ If there is a paper jam, clear it.
￭ Make sure print module is securely latched.
￭ Replace the platen roller.
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