SEW-Eurodrive DR63 Series - Malfunctions During Operation with a Frequency Inverter; 10.3 Customer Service

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Operating Instructions – Explosion-Proof AC Motors DR63/eDR63, DVE250/280
10
Malfunctions during operation with a frequency inverter
Malfunctions
10.2 Malfunctions during operation with a frequency inverter
The symptoms described in chapter "Motor malfunctions" can also occur when the
motor is operated with a frequency inverter. Please refer to the frequency inverter oper-
ating instructions for the meaning of the problems that occur and to find information
about rectifying the problems.
10.3 Customer service
10.3.1 Customer service
Have the following information available when you require the assistance of our
customer service:
• Nameplate information (complete)
• Type and extent of the problem
• Time the problem occurred and any accompanying circumstances
• Assumed cause