EN-12
Troubleshooting
Odor and smoke persist.
• Check the filters. If they are still in the 
plastic bag, take them out from the plastic 
bag.
• Check the filters. If they appear to be 
extremely dirty, clean or replace them.
Air discharged from the product has 
an odor. 
• Check the filters. If they appear to be 
extremely dirty, clean or replace them.
The product does not operate when 
cigarette smoke is in the air.
• Make sure the product is installed in a 
location in which the sensors can detect 
cigarette smoke.
• Check the Sensor Filter. If it is clogged or 
dirty, clean it. (Page 10)
There is a smell coming from a new 
product and/or filter.
• Immediately after removing the plastic 
bag, a slight odor may occur. This odor 
is not harmful for filter performance or to 
humans.
The product makes a clicking or 
ticking sound.
• The product may make clicking or ticking 
sounds when it is generating ions.
Even though the air quality 
has changed, the color of the 
Cleanliness Indicator remains blue. 
(or remains red)
• The color of the Cleanliness Indicator may 
not change for a while after the product 
starts operating.
• Is the Odor Sensor or Sensitive Dust 
Sensor blocked by something? Check the 
sensor area. (Page 3)
• Check the Sensor Filter. If it is clogged or 
dirty, clean it. (Page 10)
• Adjust the Sensor sensitivity as follows 
depending on the color of Cleanliness 
Indicator. (Page 8)
 - If the color continues to be red, set the 
Sensor sensitivity to LOW.
 - If the color continues to be blue, set the 
Sensor sensitivity to HIGH.
The Cleanliness Indicator changes 
color frequently.
• The Cleanliness Indicator automatically 
changes color when the Odor Sensor or 
Sensitive Dust Sensor detect impurities. If 
you are concerned about these changes, 
you can change the Sensor sensitivity.
(Page 8)
The Operation Panel turns off. 
• The Operation Panel will turn off in the 
following cases.
 - Operating in the sleep mode.
 - When the Light Control is set to OFF. 
(Page 8)
The Filter Replacement Indicator is 
flashing.
• Replace the filters. 
After replacing the filters, reset the Filter 
Replacement Indicator. (Page 11) 
Before calling for service helpline, 
please review the Troubleshooting 
list below, since the problem may 
not be the product malfunctioning.
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