EN-17
The Wi-Fi connection of the air
purifier and the router is not
working.
• Check the specifications of the router in
use.
• Adjust the router and antenna direction,
move the router and antenna closer, and
so on. After that, reswitch to turn on the
router and set up the Wi-Fi connection of
the air purifier and the router again.
The connection between the air
purifier and your smart device
cannot be established.
• Are the air purifier and your smart device
connected to the same router?
Connect the air purifier and your smart
device to the same router.
Also, connect your smart device to the
2.4GHz or 5GHz band of the router.
• Have you already registered 10 smart
devices to one air purifier?
The maximum number of smart devices
that can be registered on one air purifier is
10.
• Have you already registered 30 products
(air conditioners, air purifiers, etc.) on one
smart device?
The maximum number of products that
can be registered with one smart device is
30.
Remote operation from a smart
device cannot be performed.
• Has the connection between the air
purifier and your smart device been
completed?
Set up the connection between the air
purifier and your smart device.
• Check the Wi-Fi indicator of the air purifier.
If the Wi-Fi indicator is flashing or off, take
action according to the status of the Wi-Fi
indicator. (Page 19)
• It may take some time for the Wi-Fi
indicator to turn on after you plug the air
purifier’s AC Adapter into a power outlet.
If the Wi-Fi indicator is not lit, you cannot
operate this product from your smart
device.
When changing the router
• Perform the following steps to reconnect
the air purifier to a new router.
1. Hold down the Wi-Fi Button for 3
seconds to stop the Wi-Fi function.
2. Connect the air purifier with the new
router using the app.
- Tap the app using the steps below.
(1) Menu button “
”
(2) “Register Device”
(3) “Connection with a router”
When changing the smart device
• Perform the following steps.
1. Delete the registration of the old smart
device from the app.
2. Install the app on the new smart
device, and then connect the air purifier
with the new smart device using the
app.
- Tap the app using the steps below.
(1) Menu button “
”
(2) “Register Device”
(3) “Already connected with a router”
When disposing of or handing over
the air purifier
• Perform the following steps, to prevent
personal information from being disclosed.
1. Delete the registration of the air purifier
from the app.
2. Initialize the Wi-Fi function of the air
purifier. (Page 18)
If you receive an air purifier from a
third party
• To prevent unauthorized access from a
third party, initialize the Wi-Fi function of
the air purifier. (Page 18)
Troubleshooting of the Wi-Fi function
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