Diagnostics and troubleshooting
139
Paper fed from tray 3 or tray 4 remains at Tray 2
(RFID Option) for a longer period of time.
See
“RFID Option jam service check” on
page 163
.
Paper fed from tray 2 remains detected at the
sensor (tray 2 pass
‑
through) or at the sensor (tray
2 trailing edge) after the printer is turned on.
See
“Sensors (tray [x] trailing edge and
pass-through) static jam service check” on
page 144
.
Paper fed from tray 2 was detected earlier than
expected at the sensor (tray 2 pass-through) or at
the sensor (tray 2 trailing edge).
See
“Sensors (tray [x] trailing edge and
pass
‑
through): Paper arrived too early
service check” on page 145
.
Paper fed from tray 2 cleared the sensor (tray 2
pass-through) or the sensor (tray 2 trailing edge)
earlier than expected.
See
“Sensors (tray [x] trailing edge and
pass-through): Paper cleared too early
service check” on page 151
.
Paper fed from tray 2 cleared the sensor (tray 2
pass-through) or the sensor (tray 2 trailing edge)
later than expected.
See
“Sensors (tray [x] trailing edge and
pass-through): Paper cleared too late
service check” on page 153
.
Paper fed from tray 2 was picked but it never
arrived at the sensor (tray 2 trailing edge).
See
“Sensor (tray [x] pass-through): Tray [x]
failed to pick service check” on page 155
.
Paper fed from tray 2 never cleared the sensor
(tray 2 trailing edge).
See
“Sensors (tray [x] trailing edge and
pass
‑
through): Paper failed to clear service
check” on page 158
.
Paper fed from tray 2 was detected later than
expected at the sensor (tray 2 pass-through) or at
the sensor (tray 2 trailing edge).
See
“Sensors (tray [x] trailing edge and
pass-through): Paper arrived too late
service check” on page 160
.
Paper fed from tray 3 remains detected at the
sensor (tray 2 pass
‑
through) or at the sensor (tray
2 trailing edge) after the printer is turned on.
See
“Sensors (tray [x] trailing edge and
pass-through) static jam service check” on
page 144
.
Paper fed from tray 3 was detected earlier than
expected at the sensor (tray 2 pass-through) or at
the sensor (tray 2 trailing edge).
See
“Sensors (tray [x] trailing edge and
pass
‑
through): Paper arrived too early
service check” on page 145
.
Step 3
a
Replace the media feeder. See
“Media feeder removal” on
page 411
.
b
Perform a feed test until the tray is out of paper.
Does the problem remain?
Contact the next
level of support.
Step 4
Perform a feed test until the tray is out of paper.
Does the problem remain?
Contact the next
level of support.