29
3
TROUBLESHOOTING
WHEN INSTALLATION WAS NOT
SUCCESSFUL
This section provides solutions to possible installation problems. See the following table of contents to locate the
appropriate page for your question or problem.
• The software cannot be installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
• The machine is not detected (when connected to a network). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
• The plug and play screen does not appear (USB connection in Windows).. . . . . . . . . . . . . . . . . . . . . 30
• The printer driver is not installed correctly by plug and play (USB connection in Windows). . . . . . . . . 30
• The printer driver cannot be installed (Windows 2000/XP/Server 2003) . . . . . . . . . . . . . . . . . . . . . . . 31
Problem Point to check Solution
The software cannot
be installed.
Is there sufficient free space on your
hard drive?
Delete any unneeded files and applications to
increase free space on your hard drive.
Are you using an operating system
that is not supported?
Make sure that the software can run on your operating
system.
For detailed information on installation requirements
for each software program in Windows, click the
[Display Readme] button in the installer.
In a Macintosh environment, this can be checked in
"ReadMe First" in the [English] folder in the [Readme]
folder of the "Software CD-ROM".
The machine is not
detected (when
connected to a
network).
Is the IP address of the machine
configured?
If the IP address of the machine is not configured, the
machine will not be detected. Make sure that the IP
address is configured correctly as explained in
"System Settings" in the "Network Printer" manual on
the CD-ROM.
Is your computer connected to the
same network as the machine?
Windows:
If the machine and your computer are not
connected to the same local area network, the
machine will not be detected. If the two are
connected to different sub-networks, click the
[Specify condition] button and enter the machine's
name (host name) or IP address to search for the
machine.
Macintosh:
If multiple AppleTalk zones exist, select the zone to
which the machine is connected from the menu.
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