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TROUBLESHOOTING
Contents
PROBLEMS RELATED TO PRINT RESULTS
Problem Point to check Solution
The image is grainy. Are the printer driver settings 
appropriate for the print job?
When selecting print settings, you can set the print 
mode to [Normal] or [Fine]. When you need a very clear 
image, select [Fine]. (This function is not available when 
using the PCL5e printer driver.)
Windows:
The resolution setting is selected in the [Advanced] 
tab of the printer driver properties window.
Macintosh:
This is done in the [Advanced] menu of the [Printer 
Features] menu of the print screen.
The image is too light 
or too dark.
Does the image (particularly a photo) 
need correction?
(Windows)
Brightness and contrast can be corrected by performing 
[Image Adjustment] on the [Advanced] tab of the printer 
driver. These settings can be used for simple 
corrections when you do not have image editing 
software installed on your computer.
Text and lines are faint 
and difficult to see.
Was colour data printed?
(Windows)
When colour text and lines are printed, they may 
become faint and difficult to see. To have colour text or 
lines (areas) that are faint converted to black, select 
[Text To Black] or [Vector To Black] on the [Advanced] 
tab of the printer driver. (Raster data such as bitmap 
images cannot be adjusted.)
Part of the image is 
cut off.
Does the paper size specified by the job 
match the size of paper loaded in the 
tray?
Make sure that the paper size setting matches the size 
of paper loaded in the tray.
The paper size setting is selected as follows:
Windows:
On the [Paper] tab of the printer driver.
If [Fit to Paper Size] is selected, check the loaded 
paper and the paper size setting.
Macintosh:
In the [Page Setup] menu.
Is the print orientation setting (portrait or 
landscape) correct?
Set the print orientation to match the image.
The print orientation is selected as follows:
Windows: On the [Main] tab of the printer driver.
Macintosh: In the [Page Setup] menu.
Are the margins set correctly in the 
layout settings of the application?
If the edge of the image extends outside the printable 
area of the machine, the edge will be cut off. Select an 
appropriate paper size and margins in the layout 
settings of the application.
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