2 
About this manual 
Notice 
 
Indicates what you have to be careful about or limitations. 
 
Note 
Indicates important information that helps you make better use of your device. 
 
•  Menus, commands, buttons or tabs displayed on the screen are in brackets, [      ]. 
•  Names of functions, checkboxes, radio buttons displayed on the screen are in double quotations, “    ”. 
•  Software names and manual names are written in italics. 
•  What you see on the screen may be different if you are using an operating system other than Windows 7 or if you 
have customized the screen settings. 
•  This manual does not explain basic operation of Microsoft Windows. 
 
System requirements 
To use Customer Support Tool you need the environment below. 
• Operating system 
Windows XP SP3 (32-bit edition) 
Windows Vista SP2 (32-bit edition / 64-bit edition) 
Windows 7 (32-bit edition / 64-bit edition) 
• Hardware requirements 
• SD memory card interface 
• Display resolution: 800 x 600 (SVGA) or higher 
• Color: 16-bit High Color or higher 
• Runtime environment 
.NET Framework 3.5 or higher   
If .NET Framework is not installed on your computer, you will need to install it from the Microsoft website. 
• QuickBooks
®
 
Customer Support Tool can export the sales data of a cash register to QuickBooks
®
 Pro, the following versions 
have been tested by Sharp Corporation 
QuickBooks
®
 Pro 2010 and QuickBooks
®
 Pro 2011