What to do if I cannot use an SD memory card with Sharp Software?
If you're having trouble using an SD memory card, ensure it's correctly inserted. Also, verify that write-protection is disabled. If problems persist, format the SD memory card using the cash register. Before attempting to read data, first write data from the cash register to the SD memory card.
Why Sharp Software cannot create a PLU/UPC code?
If you're unable to create a PLU/UPC code, it's likely because the code already exists. Try inputting a unique code that hasn't been used before.
What to do if Sharp Software cannot write logo data into an SD memory card?
If you're encountering issues writing logo data to an SD memory card, it might be due to the black rate of the bitmap picture exceeding the limit. Reduce the proportion of the black part or adjust its position to ensure black parts are not concentrated in one area. The black rate should be less than 35% overall and 30% in any specific part.
How to fix Sharp Software if it cannot read logo data?
If the software cannot read logo data, create and select a bitmap file that meets the following requirements: Colors: Black and white (Monochrome), Width: 360 pixels, Height: 130 pixels.
Why Sharp Software Customer Support Tool cannot type letters in the textbox?
If you are unable to type letters in the textbox of Customer Support Tool, it may be because some textboxes, like “TEXT” or “PRICE,” have letter limitations. Ensure you are typing within the allowed number of letters, as indicated on the right side of the textboxes.
What to do if characters read from the register are not displayed in Sharp Software Customer Support Tool?
Although the cash register can handle certain characters, the Customer Support Tool converts specific characters into spaces. These characters include: _ T1 T2 T3 T4 2 3 4 23 24 34.
General| Types of payment | Cash |
|---|---|
| Number of clerks/departments | 40 |
| Number of programmable VAT rates | 4 |
| Number of Price Look-Up codes (PLUs) | 7000 PLUs |
| Supported paper width | 57.5 mm |
| Display number of lines | 5 lines |
| Second display number of characters | 1 |
| AC input voltage | 120 V |
Weight and Dimensions| Depth | 424 mm |
|---|---|
| Width | 396 mm |
| Height | 320 mm |
| Weight | 11000 g |
Details FCC regulations, warnings about unauthorized modifications, and operational cautions.
Section to record model number, serial number, date, and place of purchase for reference.
Welcome and guidance to read the manual for full understanding of functions and features.
Crucial advice on handling, installation, cleaning, and battery usage to prevent damage and ensure safety.
Details the front and rear views, including keyboard, displays, drawer, and ports.
Explains how to connect and use the barcode scanner, with scanning instructions and cautions.
Describes the thermal printer, its life, and cautions for cover removal and installation.
Illustrates printer head, sensor, roller and print roller arm, with notes on handling and maintenance.
Visual representation of the cash register's keyboard layout.
Defines the purpose and action of each function key on the keyboard.
Explains the operator display screen layout, sales information, and status indicators.
Details how to enable screen save mode to save power and extend display life.
Shows the external customer display unit for sales information.
Explains the screen save function to conserve power and protect the LCD backlight.
Lists and describes the different operating modes like REG, OPXZ, OFF, VOID, X1/Z1, X2/Z2, PROGRAM, and SD CARD.
Illustrates the mode selection window and how to navigate it.
Provides procedures for selecting modes using cursor keys or numeric keys.
Covers paper roll installation, receipt ON/OFF function, and clerk sign-on/sign-off procedures.
Explains common error messages and the steps to take to resolve them.
Describes how to quit a transaction due to an error or unforeseen event using the escape function.
Details how to access and select functions from the register's menu system.
Explains how to use the HELP key to display a menu of procedures for guidance messages.
Details how to enter single items using department keys or department code entry.
Explains how to enter PLU/sub-department items, including programming preset prices.
Instructions for entering UPC codes via scanner or keyboard, and UPC learning function.
How to use functions for entering multiple sales of the same item efficiently.
Guides on entering multiple quantities or decimal quantities for items.
Explains how to handle sales where the quantity differs from the base quantity.
Details the SICS function for single-item cash sales and its applicable departments.
How to inquire about PLU/UPC item prices and details during a transaction.
Process for registering unknown UPC codes with their unit price and department.
Explains how to view taxable and including-tax subtotals during a transaction.
Steps for finalizing a transaction using cash or check tenders and calculating change.
How to process cash or check sales without explicit tender entry.
Procedure for processing sales transactions using charge or credit cards.
Handling transactions paid with a combination of cash/check and charge.
How the register automatically computes tax based on programmed rates and department status.
Instructions for manually entering tax amounts after an item entry.
How to delete automatic tax entries (tax 1, tax 2, or all taxes).
Procedure for temporarily reversing the programmed tax status of items.
How to apply percentage-based premiums or discounts to subtotals or individual items.
How to deduct amounts or apply discounts to subtotals or individual items.
Procedure for processing item refunds using department, PLU/UPC, or scanned codes.
How to enter and print non-add codes, such as guest codes, on receipts.
Instructions for performing sales and creating subtotals in foreign currencies.
How to record received-on-account transactions, excluding foreign currency.
Procedure for recording payments made to vendors.
Handling no-sale transactions and managing bottle return deposits/payments.
Explains how to use the training mode for practicing register operations.
How to void the most recent entry immediately after it is made.
Voiding entries by moving the cursor to the item and pressing the VOID key.
Voiding entries using specific key sequences before finalizing a transaction.
How to void an entire transaction, aborting it and issuing a receipt.
Procedure for correcting entries after a transaction is finalized using VOID MODE.
How to print a copy of a receipt when the receipt ON-OFF function is used.
Procedure for entering the manager mode using manager and secret codes.
How to override programmed limits or limitations in the manager mode.
Instructions for generating daily (X1/Z1) and periodic (X2/Z2) sales reports and resets.
How to take view-only reports for department sales, cash in drawer, and sales totals.
Details various report types (General, Department, Transaction, PLU/UPC, Clerk, Hourly, Daily) and their operating modes.
Explains the components and format of the general sales report sample.
Covers department, individual group, and full group total reports.
Details transaction reports and total-in-drawer reports.
Instructions for generating PLU/UPC sales reports by range and department.
Details on generating clerk sales reports and hourly sales reports.
Explains that periodic reports (X2/Z2) have similar formats to daily reports.
Provides a sample of the daily net report, showing sales and customer totals.
Illustrates the keyboard layout specifically for programming functions.
Explains how to enter characters using a mobile phone-like input method.
Details the process of entering characters using numeric codes and a character table.
Provides fundamental steps for accessing programming menus and selecting options.
Explains how to navigate programming screens, select options, and enter data.
Step-by-step guide to program unit price, description, and tax for department 1.
Describes entry patterns: numeric, character, and selective entry for programming.
Covers clearing settings, finalizing programming, and navigating to next items.
Lists options for programming Departments, PLUs/UPCs, and PLU Ranges.
Covers programming price, description, type, tax, SICS, sign, HALO, commission, group, and bottle return.
Details on programming price, description, type, department code, and commission for PLU/UPC items.
How to program PLUs within a designated range, including start, end, and operation modes.
Lists options for functional programming: Discount, Percent, Manual Tax, RA, PO, Cash in Drawer, Commission.
Details on programming discount amount, text, sign, HALO, item, subtotal, and taxability.
How to program percent rates, text, sign, HALO, item, subtotal, and taxability.
Details for programming HALO and text for manual tax entries.
Programming upper limit and description for RA key.
Programming upper limit and description for PO key.
Programming description and upper limit for cash in drawer (sentinel).
Programming commission rates and descriptions for Commission 1 and 2.
Lists options for media keys: Cash, Check, Charge, Charge2, and Conversion.
Details on programming text, HALO, footer print, and tender type for the cash key.
Programming for check key: text, HALO, footer print, and tender type.
Details for programming charge keys: text, HALO, footer print, and tender type.
Programming preset/open rates, text, symbol, and tabulation for currency conversion.
Details on programming custom text descriptions for various register functions.
Lists default text descriptions for functions 1-67, including sales totals, taxes, and reports.
Lists options for personnel programming: Clerk, Manager, Mode Pass Code, Training Clerk.
Details on programming clerk pass codes, names, and auto key settings.
How to program a secret code for manager access.
Programming secret codes for various operating modes.
Setting the training clerk code and text for the training mode title.
Options for terminal programming: Machine#, Consecutive#, GT2, GT3.
Procedure for setting the register's date and time.
Lists options for optional features: Basic System, Function Prohibit, Authority, Select, Print Select, UPC Function.
Configuration options for date format, time format, error response, currency symbol, tab, decimal quantity/round, keys, and item display.
Enabling or disabling various functions like Non-Add, No Sale, Void Mode, and Tender+Direct.
Selecting whether to limit or allow access to functions like RA, PO, Refund, Item Void, Tax Delete.
Enabling or disabling specific functions like Split Entry, Split Count, Void Mode to Hourly, and Receipt options.
Settings for printing consecutive numbers, date, time, tax status, and logo forms.
Settings for footer printing, zero amount PLU, item journal, logo on journal, and GST/VAT printing.
Enabling UPC learning, lookup at refund, code printing, check digit verification, and ISBN/ISSN.
Lists options for report programming: Zero Skip, Print Select, Z Counter, Z1 General Report, Journal.
Programming whether to skip '0' data in Department, Transaction, PLU, Clerk, Hourly, and Daily Net reports.
Configuring print options for Z Counter, GT1/GT2/GT3, Training GT, Void Mode, PLU/UPC Data, Journal Size, and GST Exempt.
Setting parameters for Z Counter for GENERAL Z1 and Z2.
Options for saving sales/RAM data to SD card and resetting GT.
Configuring storage of journal data in training mode and X report data.
How to program custom messages or logos for printing on receipts.
Lists options for configuring Keyboard, Display, Printer, and EFT.
Settings for keyboard buffering and touch sound.
Configuration for power save time and power saving during time display.
Setting the print density level for the printer.
Settings for EFT charge, and time out timers for ACK/NAK, authorization, and batch close.
Lists options for tax programming: Tax System, TAX1-TAX4, and Doughnut Exempt.
Details on selecting AUTO TAX for US or specific CANADA TAX systems.
Instructions for setting tax methods (Table Tax or % Tax) and tax rates.
Provides sample tax table data and explains how to calculate differences for programming.
Example data for programming an 8% tax table, including rates and breakpoints.
How to program the quantity for doughnut tax exemption.
Procedure for programming frequently used key operation sequences for the AUTO key.
Steps to read stored programs from the PROGRAM mode, listing items like DEPARTMENT, PLU/UPC, FUNCTIONS.
Example of a department report printout, showing codes, descriptions, and tax status.
Example of a PLU/UPC report printout, showing codes, descriptions, and associated department.
Example of a function programming printout, showing rates, limits, and descriptions.
Example of a media key programming printout, showing tender and footer settings.
Example of function text printout, showing custom descriptions for various functions.
Example of clerk programming printout, showing clerk code, name, and pass code.
Examples of manager and mode pass code programming printouts.
Example of training clerk programming printout, showing code and text.
Example of optional feature programming printout, showing function select and print select settings.
Example of report setting printout, showing zero skip and print select configurations.
Examples of message programming and device configuration printouts.
Example of tax programming printout, showing tax system and tax table settings.
Examples of AUTO key sequence and ROM version printouts.
Steps to perform the EFT test function for credit card terminal connection.
Overview of using SD cards for data backup and transfer with PC software.
Instructions for safely inserting and removing SD memory cards.
Procedure for formatting an SD card, which erases all data.
How to create user folders on the SD card for organizing data.
How to select an existing folder name from a list on the SD card.
Procedure for saving sales data or programming data to the SD card.
Procedure for loading sales data or programming data from the SD card back into the register.
Table of common SD card error messages and their corresponding actions.
Details on various UPC-A, UPC-E, EAN-8, EAN-13, and ITF-14 code structures.
Explanation of how UPC-A and EAN-13 can be followed by 2-digit or 5-digit add-on codes.
How the register behaves during and after a power failure, and data retention.
Steps to take when the printer stalls or shows 'PAPER EMPTY'.
Avoidance of dust, humidity, direct sunlight, iron powder, and touching printer parts.
Guidelines for using specified paper, avoiding heat, dust, humidity, and sunlight.
Step-by-step guide to install or replace the register's batteries, with important precautions.
Details on paper width, diameter, and quality requirements for the register.
Procedure for installing receipt and journal paper rolls into the printer.
Detailed steps for feeding paper, securing the print roller arm, and cutting excess paper.
Instructions for replacing receipt and journal paper rolls.
Procedure for removing paper jams and resetting the paper roll correctly.
How to clean printer head, sensor, and roller using ethyl alcohol or isopropyl alcohol.
Instructions for detaching the till and removing the drawer from the register.
How to open the cash drawer by hand in case of power failure or malfunction.
Explanation of how to use the drawer lock key to lock and unlock the drawer.
Lists common problems (e.g., display, no receipt) and checks to perform before calling service.
Table of error messages, their status, and the recommended actions to resolve them.
Details on model, dimensions, weight, power, display, printer, logo, paper roll, and cash drawer.
List of accessories provided with the cash register, such as manuals, paper rolls, and scanner.
Details warranty terms, exclusions, and conditions for the product.
Information on how to obtain service, find authorized servicers, and provide proof of purchase.
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