SHFL DECK MATE BLACKJACK - Troubleshooting

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© 2012 SHFL entertainment, Inc. Deck Mate® Service Manual 20121009
Confidential
9.0 Troubleshooting
Symptom Cause Remedy
Shuffler will not power up. Bad 24v fuse Replace the fuse.
Bad power source. Check power source, power
cord and connections.
Faulty power supply. Replace power supply.
Stuck in autosetup (Platform
reads from 0 to 335 then
returns to 0).
Platform Home Switch is set
too low.
Adjust Platform Home Switch.
Platform raises and lowers but
encoder reading does not
change.
Faulty encoder. Replace encoder.
Faulty encoder harness/PC
board.
Replace faulty encoder
harness/PC board.
Flexible coupler is broken or
loose.
Replace broken coupler.
Aborts shuffle (w/ cards left in
the feeder).
#4 wire harness (PCPS) has an
internal break (intermittent).
Replace #4 harness.
Cards flipping over in the
platform.
Card Separator is too loose. Adjust the separator
assembly.
Gripper belt is too loose. Adjust (Tighten) the gripper
belt.
Delay After Platform Drop is
too fast – cards crashing.
Increase Delay time.
“Missing Cards” error
message.
Card separator is too loose. Adjust the separator
assembly.
CI/CO sensor is dirty or faulty Clean or replace sensor
Gripper drops cards. Gripper pads are dirty, worn
or not free-moving.
Clean or replace gripper pads.
Platform is not level. Level the platform to the
grippers.
Gripper belt is too loose. Adjust (Tighten) the gripper
belt.
At power up, grippers cycle
continuously.
Faulty Gripper Home Switch
(GHS).
Replace switch.
Feeds 2 cards only; message
reads “Shuffling…..”
Faulty Gripper Card Present
sensor (GCPS).
Replace sensor.
Pickoff motor stalls. Card separator is too loose. Adjust the separator
assembly.
Main belt is too tight. Adjust the belt.