ShoreTel 930D - Diagnostics and Troubleshooting; Tool Overview

CHAPTER
ShoreTel IP Phone 930D Planning and Installation Guide 71
6. Diagnostics and
Troubleshooting
This chapter contains the following topics:
 Tool Overview on page 71
 Common Problems on page 79
Tool Overview
The ShoreTel IP930D system has several tools that are available to assist with diagnosing and
troubleshooting. Refer to the sections below for more information.
 ShoreTel IP930D Manager on page 72
 Phonectl/Telnet on page 75
 Syslog on page 75
 Handset Settings Menu on page 76
 Handset Service Menu on page 77
 Mute-INFO on page 78
 Base LED Indicator on page 78
 Repeater LED Indicator on page 79