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Customer Service & Assistance
Gigaset A580 IP / GBR / A31008-xxxx-xxxx-x-xxxx / appendix.fm / 24.03.2010
Version 8, 03.09.2008
Questions and answers
If you have any questions about the use of your phone, you can contact us
24/7 at www.gigaset.com/customercare
. The table below contains a list of common
problems and possible solutions.
Please note
To support the service team, it can be helpful if you have the following informa-
tion to hand:
u Version of firmware, EEPROM and your phone's MAC address
You can check this information with the Web configurator (
£ Page 159). For
how to display the MAC address on your handset,
£ Page 106.
u VoIP status code (£Page 165)
For problems with VoIP connections, you should set VoIP status messages to be
displayed on your handset (
£ Page 104, Page 155). These messages contain
a status code that helps when the problem is analysed.
The display is blank.
1. The handset is not switched on.
¥ Press and hold the end call key a.
2. The battery is flat.
¥ Charge the battery or replace it (£ Page 12).
"Base" is flashing in the display.
1. The handset is out of range of the base station or the base station's range has decreased
because Eco mode is active.
¥ Move the handset closer to the base station.
¥ If necessary, deactivate Eco mode (£ Page 81).
2. The handset has been de-registered.
¥ Register the handset (£Page 83).
3. The base station is not switched on.
¥ Check the base station's mains adapter (£ Page 18).
4. The base station firmware is currently being updated (automatically).
¥ Please wait until the update is complete.
Handset does not ring.
1. The ringer is deactivated.
¥ Activate the ringer (£ Page 96).
2. Call forwarding set to All Calls.
¥ Deactivate call forwarding (fixed line network £ Page 55; VoIP £ Page 58/
Page 138).
You cannot hear a ringer/dialling tone from the fixed line network.
The phone cord supplied has not been used or has been replaced by a new cord with the
wrong pin connections.
¥ Please always use the phone cord supplied or ensure that the pin connections are correct
when purchasing from a retailer (
£Page 174).
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