Simpson Troubleshooting 15
Do not call for service until you have checked the points listed below.
If you call for service and there is nothing wrong with your washing machine, you will have to pay for the service call.
You will have to pay even when your washing machine is under warranty.
Diagnostic Help that may be given using
Models
Display shows
Machine not
working
Power not switched on Switch on power point
No electricity supply through the
power point
Check power point with another appliance
Machine not switched on Press POWER button on
DEEP RINSE (Flashing)
Water taps not turned on
Turn on taps
ALL WATER TEMP (Rapid flash) Out of balance Open lid, redistribute load and close lid
ALL WATER TEMP (Slow flash) Lid not fully closed Close lid
Machine has washed
load but will not spin.
Water in washbowl.
RINSE (4 blinks) Program set on DRIP DRY and
program has finished
Open lid, remove clothes, close lid
ALL WATER TEMP (Rapid
flash)
Out of balance Open lid, redistribute load, close lid
ALL WATER TEMP (Slow flash) Lid not fully closed Close lid
SPIN&DEEPRINSE(Both
flashing)
Drain hose blocked
Check drain hose for blockage
RINSE (Flashing) Too much, and/or incorrect type of
detergent giving excessive suds
Wait a short while, the wash will continue
In future, use less and ONLY use low sudsing,
front load type detergent
Will not fill with water
DEEP RINSE (Flashing) Water taps not turned on
Inlet hoses blocked
Turn taps on
Clean tap filters/washers
Water flowing into
washbowl indefinitely
DEEP RINSE (Flashing) Drain hose too low Raise drain hose or fit a syphon break
Refer to installation instructions for correct
positioning of hose
Machine goes out of
balance or vibrates
excessively when
spinning
ALL WATER TEMP (Rapid
flash)
Machine not level Make the machine level
Levelling feet not adjusted Adjust feet to touch the floor
Clothes not evenly distributed Redistribute clothes evenly
Too much water for load size Use Auto-Level in future or select a lower
manual water level
Water on floor Loose inlet hose connections Check connections at taps and rear of machine
Incorrect water level for size of load Use Auto-Level in future or select a low manual
water level for small loads to reduce splashing
Condensation from hot water
Reduce water temperature
Clothes still dirty after
wash program
Not enough or no detergent
Check detergent use and rewash clothes
Too many clothes in load Remove some clothes and rewash
Incorrect wash program or
temperature selected
Reselect program or temperature and rewash
Incorrect water level selected Use Auto-Level or select a higher manual water
level and rewash clothes
Residues on clothes
after the wash
Undissolved detergent, dirt or lint
not being dispersed during washing
Read the section Residues on washed items
on page 13 for tips to help you
Clothes still wet or sudsy
after wash program
RINSE & SPIN(Bothflashing
rapidly)
Poor rinsing and spin due to
excessive suds causing a suds lock
condition in the machine
Set PROGRAM SELECTOR to Rinse+Spin and
rinse option to DEEP rinse. Press Start/Pause.
In future use less detergent and ONLY use a
low sudsing, front load type
Scraping noise on spin Brawireorotherthinitemscaught
between inner and outer washbowls
If the item is visible, remove it with pliers.
Use a wash bag in future
Humming, clicking and
other
intermittent noises
Bowlrotationatstartofwash Normal noise
Water/flow cascade noise from
recirculated water entering washbowl
Normal noise that may be heard during
water recirculation when pump is ON
Lid will not open Machine is at a spin stage and the Lid
Locked light is ON
If you want to access the bowl, wait until stage
is completed and Lid Locked light is OFF - then
you can open the lid
At end of wash and machine is finish-
ing final spin and lid lock release stage
Wait a short while until Lid Locked light is OFF
Lid may be stuck in the locked position If Lid Locked light is OFF, press POWER to turn
off machine, then press POWER again - if lid still
will not open you should call Service
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