SimPure Y6 - Warranty

Troubleshooting Guide
Problem
Possible Solution
3
The purifier does not
make purified water
Feed Water tank cover open, close cover
The feed Water tank is not installed correctly, check it is
located onto the purifier base correctly
Feed Water tank level too low, drain concentrate and
refill tank with freshwater
The internal pure water storage tank (non-feed water
tank) is empty, and the filtering indicator is on. Wait 1-2
mins before dispensing water, when the indicator light is
off, pure water tank full.
4
The purifier doesn’t
operate or respond to the
control button, or lights
don’t illuminate.
System locked or stuck. Unplug the unit from the
electrical outlet for 5 minutes then reconnect.
Hardware damage. Contact SimPure
®
customer service
for advice
5
Water taste is poor or has
a strange smell
If new purifier, then dispense up to 3-5 tanks of
water to flush system.
If the purifier has not been used for a long time or
the filters are exhausted, replace both filters and
dispense 3-5 tanks of water to flush system.
6
Water Purifier makes
excessive noise during
operation
Note: The purifier does
make noise when
processing water; this is
normal.
The feed tank water level is very low. Empty the feed
water tank and refill with fresh potable (tap) water
Water quality is poor; filters have blocked early (before
replacement schedule). Replace both filters.
7
System Leaking
The drip tray is full. Remove and empty it before putting it
back.
Check Valve/Seal Valve blocked by foreign objects. Remove
the Check Valve/Seal Valve or contact SimPure® customer
service.
If the leakage is from the inside, contact SimPure® customer
service.
Warranty
SimPure
®
warrants to the customer that its residential countertop water
purification systems will be free from defects in material and
workmanship under normal use and service for a period of 1 year. We will
replace or repair any part of the SimPure
®
purification systems that we
find to be defective in operation due to faulty materials or workmanship
within one year since the date of the original purchase. Used replaceable
filter cartridges and membranes are excluded.
General Conditions
SimPure
®
obligation to the customer under these warranties shall be
limited, at its option, to replacement or repair of items covered by these
warranties. Prior to return or repair of covered items, the customer must
obtain a return goods authorization number from SimPure
®
and, at
SimPure
®
option, return the item with freight prepaid by the customer.
Damage to any part of this system because of misuse, misapplication,
negligence, alteration, accident, installation, or operation contrary to our
instructions, incompatibility with accessories not installed by SimPure
®
, or
damage caused by freezing, flood, fire, or Acts of God are not covered by
this warranty. In all such cases, regular charges will apply. This limited
warranty does not include service to diagnose a claimed malfunction in
this unit. This warranty is void if the claimer is not the original purchaser
of the unit or if the unit is not operated with certified safe potable
municipal or well water. We assume no warranty liability in connection
with this system other than that specified herein. This warranty is in lieu
of all other warranties, expressed or implied, including warranties of
fitness for a particular purpose. SimPure
®
liability hereunder shall not
exceed the cost of the product. Under no circumstances will SimPure
®
be
liable for any incidental or consequential damages or for any other loss,
damage or expense of any kind, including loss of use, arising in connection
with the installation or use or inability to use the covered items. These
warranties are governed by the laws of the state of Washington, USA, and
may change at any time without notice.
15
16