Pocket Printer A6 User’s Guide
SiPix Technical Support http://www.sipixdigital.com/support/
19
Troubleshooting Matrix and Solutions Guide
Issue: Solution:
The document
does not print in a
single page or is
printed out of
proportion:
Click "Properties" and then properties of the printer will be
shown. Choose the "Paper" tab. Make sure this is not set to
"User Defined", or "Custom". A4 is the most common setting.
Click "Properties" to set the printer settings and click "Device
Options" tab to choose 100%, or 50% reduction (set 50% for
printing data that is formatted for A4 or 8.5x11 size).
The printer doesn't
print when using
the serial cable
Check "Port Settings" and confirm the transmission speed is
115200 bps and that the “flow control” is set to “Hardware”.
Check and confirm that COM 1 is the chosen printer port.
The printer doesn’t
print when using
IrDA
Check if COM 4 is chosen. The port listed as "infrared serial
port" should be selected (usually COM 4).
Contact the Computer hardware vendor to ensure that the
computer’s IrDA port is activated and set-up correctly.
No printout when
the indicator blinks
The battery power is too low. Please replace the batteries or
use the AC adaptor.
The paper feeds
through but
nothing prints out
The print area of A6 paper is up side down. Ensure the bright
white side is up.
White lines appear
in diagrams
printed
When white lines appear in a horizontal direction, it is the
normal phenomena of a serial-port printing device.
A6 sheet paper is
stuck and will not
move out from the
printer
automatically
Please turn off the power and on again. Then hold down the
power button, the paper should advance until the button is
released.
The Power turns
off suddenly
To save battery power the printer turns off after 3 minutes of
inactivity (batteries), or 1 hour of inactivity (AC power). Press
the power button to turn the printer on.
The batteries have run low. Replace the batteries or use the
AC adapter.
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