Pocket Printer A6 User’s Guide
SiPix Technical Support http://www.sipixdigital.com/support/
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RMA Information & Warranty Services
If your SiPix product needs to be returned for repair, you must contact SiPix
technical support prior to shipment for an RMA number before sending in the
product. The RMA number is a Return Merchandise Authorization number.
SiPix will refuse all shipments without a proper RMA number. The RMA
number MUST be printed on the outside of the original shipping carton in large print
written in black ink next to the shipping label. Failure to properly pack shipment
could cause serious damage to the product and void the warranty.
Should any defect(s) be discovered, the product may be returned to SiPix with a
valid RMA number. If you are returning product for repair, please be sure to do the
following:
1) Call SiPix Customer Support Mon-Fri during regular business hours toll free at
866-888-1678 and obtain an RMA (Return Merchandise Authorization) number.
2) Print your RMA number on the OUTSIDE of the original shipping carton in large
print written in black ink next to the shipping label.
3) Include a copy of the bill of sale with the returned product.
4) Unless otherwise instructed, do not return any manuals or software when
returning items for repair.
5) Ship to SiPix via a traceable shipping method and retain the tracking number.
Note: This product is intended for use only within the boundaries and territories of
the United States and Canada. If you purchased this product in Mexico or South
America and need assistance or repair, you must contact your originating reseller for
service and support. SiPix Imaging, Milpitas CA, will not accept any shipments from
outside the boundaries and territories of the USA and Canada. SiPix often bundles
many different third party software options with its products. If any of these options
were ordered with your SiPix product and they appear to be missing or incorrect,
contact your reseller immediately.
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