Appendix C: Repairs Form
The SC-12 Control System is field-updateable and many issues may be fixed
using the USB Remote Update
process (See section 5.4
In-Field Software
Updates
for more information on the USB Remote Update process
). If an issue
has been isolated to a hardware malfunction and needs to be sent in for repairs,
there is a form that can be filled out to help streamline the process. The most up
to date version of the form can be found on www.skipline.com and is also
included in every Skip-Time newsletter. A copy of the repairs form is included on
the following page in this manual. You may reproduce this form via photocopy,
scanning, etc.
If for any reason you are unable to reproduce or print the form, please include a
note with the following information in the box with your Skip-Line device(s):
Contact name
Phone number where contact can be reached during business hours
Return shipping address (no PO Boxes)
Return shipping method (Next day, 2nd day, 3rd day, or ground)
Billing address (if different from return address)
A description of the problem
PO number (if required by your organization’s accounts payable department)
Boxes containing a note with the above information can be sent to us at:
Skip Line, Inc.
10514 N. McAlister Rd
La Grande, OR 97850
Should any information above be missing, we cannot guarantee the repaired unit
will be returned in the manner expected.
UPS is the preferred shipping provider as our local UPS delivers earlier in the
morning and picks up later in the evening than any other local courier.
The unit(s) being sent in should be relatively clean. Units should be wrapped in
large bubble wrap (3/4″ to 1″ bubbles) and surrounded by newspaper or packing
filler. Particular care should be taken for units with LCD displays by ensuring
there are no other objects with sharp corners packed in such a way that they
could damage the screen while the shipment is in transit. There should be two
inches of filler between the unit and the edge of the shipping box.
If you have any questions about the process, please call (541) 963-0111.
SC-12 Road Marking Control System - Installation and Operation Manual
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