19
Appendix E – Troubleshooting
Symptom Possible Cause Action Needed
LED is off Not connected to power source
or battery is empty
1. Verify power cable properly connected to the
SkyHopper PRO PWR connector
2. Verify that the battery or power supply is con-
nected to the SkyHopper PRO power cable
and to a power outlet
3. Replace the battery or check the outlet.
4. Replace the power cable
LED light is always on PTP – Unit is in boot mode PTP
1. Check the power source
2. Reboot the SkyHopper PRO
Cannot connect to
SkyHopper PRO using
Web GUI
1. The PC isn’t congured with a
correct static IP
2. Unit isn’t powered up
3. Ethernet cable isn’t connected
or data cable is damaged
4. Firewall is blocking traffic
5. ETH port set to “auto negotia-
tion off” with 1GE
6. Trying to connect to remote unit
when link is down.
1. Verify your PC is set with a static IP in the sub-
net of 192.168.131.xxx
2. Check that the ETH port is set to “auto nego-
tiation on”
3. Verify the unit is powered up
4. Verify that the PC ETH port status isn’t un-
plugged or disabled
5. Disable the PC rewall
6. Verify ETH cable is connected to the PCs ETH
port and to the SkyHopper PRO MAIN con-
nector
7. If needed: replace cables.
8. Ping the unit
9. Try to connect to the local unit and verify link
is up
No link between
SkyHopper PRO units
1. Conguration isn’t the same on
all of the SkyHopper PRO units
2. PTP – both units set as VC or
both as Node
3. The units aren’t within reception
range
1. Connect to each unit and verify they have the
same conguration
2. Verify 1 unit is set as a VC and the other as a
Node.
3. Verify that TX power is set to the maximum.
4. Verify the antennas t the Frequency used (an-
tenna spec)
Data with high delay and
disconnecting data
Trying to send a higher amount
of data than the allocated band-
width sent to the unit
1. Verify that the data bandwidth sent to the unit
from the connected device(s) does not exceed
the allocated bandwidth (in its conguration)
2. Decrease the data received by the data source
or change the allocated bandwidth via the
Web GUI
Technical Support Inquiries
For technical support for SkyHopper PRO, please contact:
Support@skyhopper.biz
To Previous Page
Loading...