Smappee Infinity - Page 29

Smappee Infinity – Installation manual – English
29
During installation: the
Smappee App states that the
serial number of the gateway
is invalid.
The serial number is wrong
Check if you are scanning the serial
number of the gateway.
The gateway has already
been installed at another
location.
Carry out a factory reset on the gateway.
The main feed measurement
values are incorrect.
Power Connectors L1, L2, L3
do not correspond with the
current phases (phase-
mapping).
Use a multimeter to check that the
voltage L1, L2, L3 corresponds with the
Load Configuration of the Grid (phase
setting). See the tips in the chapter
“Validation of the installation”.
Output module is not
available in the mobile App
Genius has not scanned the
module yet.
Use the scan function in the App, found
under “Infinity Components” or reboot
the Genius.
The module is connected to
the wrong bus.
The module needs to be connected to
the B bus chain.
Input module is not available
in the mobile App
Genius has not scanned the
module yet.
Use the scan function in the App, found
under “Infinity Components” or reboot
the Genius.
The module is connected to
the wrong bus.
The module needs to be connected to
the B bus chain.