What to do if the light of the Smappee Audio & Video Accessories Connect is green continuous?
If the light of the Connect is green continuous, it may be because the internet connection is down. Check and solve the internet connection and restart the Connect by unplugging the RJ10 cable and plugging it back in. It could also be that a firewall blocks outgoing communication, meaning the Smappee servers cannot be reached. Check the firewall rules.
What to do if Smappee Measuring Instruments Genius light flashes red?
If the light on your Smappee Genius flashes red, it indicates that the monitor had a previously working internet connection but has now lost it. Try restarting the Genius by unplugging the RJ10 cable and plugging it back in. If the problem persists and you are using a Wi-Fi connection, keep the reset button pressed for about 10 seconds until the light turns yellow, then update your Wi-Fi settings in the Smappee App. If you're using an Ethernet or 3G/4G connection, ensure the cable or dongle is securely plugged in and provides a working internet connection.
Why does the Smappee Measuring Instruments Genius flash red after Ethernet startup?
If your Smappee Genius flashes red after starting up with an Ethernet connection, it means Smappee had a working internet connection, but the connection was lost, or that your internet connection is down. To resolve this, check and fix your internet connection, then restart the Genius by unplugging and replugging the RJ10 cable.
How to fix a Smappee Measuring Instruments Infinity that won't switch on?
If your Smappee Infinity isn't switching on, there are several things to check: 1. Verify that the power cable is connected according to the connection diagram. 2. Ensure the fuse is switched on. 3. Make sure the RJ10 cable is correctly inserted into Port B of both the Power Box and Genius. 4. Confirm the power cable connector is properly inserted into the Power Box.
What to do if Smappee Measuring Instruments CT Hub is not recognized during installation?
If the CT Hub isn't recognized during installation, it could be due to several reasons. First, ensure that all required RJ10 cables are connected correctly and that the bus termination plug is plugged into the free port of the last CT Hub. A green blinking LED light should be visible on input A of each CT Hub when the connection is operational. Also, check that the CT Hubs are connected to port A of the Power Box and the Genius to port B, and then restart the system. Finally, if you are using a custom RJ10 cable, check its operation.
What to do if the light of the Smappee Audio & Video Accessories Genius is red after start-up with an Ethernet connection?
If the light of the Genius is red after start-up with an Ethernet connection, it might be because the Ethernet cable is not connected correctly. Check the Ethernet cable connection and restart the Genius by unplugging the RJ10 cable and plugging it back in. Also, check with a laptop or other Ethernet-compatible device if the Ethernet cable is working by pinging an internet address (e.g., google.com).
Why is my Smappee Audio & Video Accessories input module not available in the mobile App?
The input module may not be available in the mobile app because the Genius has not scanned the module yet. Use the scan function in the App, found under “Infinity Components” or reboot the Genius. Also, the module may be connected to the wrong bus; it needs to be connected to the B bus chain.
What to do if there are no real-time measurements of the connected CTs with Smappee Audio & Video Accessories?
If there are no real-time measurements from the connected CTs, it may be that the CT is not connected properly to the CT Hub. Check the connector of the CT into the CT Hub. Another possibility is that the CT is not closed properly, so ensure that it is closed correctly.
What to do if my Smappee Audio & Video Accessories CT’s are measuring current, but no power is being calculated?
This issue arises when the Connect hasn't received the configuration correctly. To resolve this, resend the configuration via the Smappee App. Go to Settings > Your Smappee Monitors > Load Configuration and press ‘Apply changes’. If the ‘Apply changes’ button isn't visible, make a change to a load or CT and then undo it. This action will make the ‘Apply changes’ button appear on the Load Configuration screen.
Why is the light of my Smappee Measuring Instruments Genius blue?
If the light of the Genius is blue, it could mean that Smappee has not yet started; wait for 5 minutes. Alternatively, the Genius may be unable to start. In this case, restart the Smappee Genius by unplugging the RJ10 cable and plugging it back in, and wait 5 minutes. If the problem persists, contact support.
Warning about the dangers of electrical work and the need for certified electricians.
List of precautions to avoid electric shock, fire, or personal injury during product use.
Lists the specific Smappee Infinity components with their model numbers.
Instructions for cleaning the device and avoiding abrasive agents or solvents.
Details on the required standards for assembly, connection, and use of the device.
Explanation of the symbols used in the manual, including electrical connection and impact resistance.
Information on the device's impact immunity and the importance of housing integrity.
Details on how the Smappee Infinity system gathers energy data using CTs and input modules.
Information on the Smappee Genius and Connect series as gateways for data communication.
How to control appliances remotely using Smappee modules and integrate third-party IoT products.
Explanation of the Smappee Power Box's function in measuring voltage and calculating power.
Determining what electrical components need to be monitored within the system architecture.
Gathering specific technical details like topology, phase information, and wiring specifications.
List of essential tools required for the installation process.
List of necessary supplies, such as circuit breakers and cables, for the installation.
Correct orientation of CTs and placement of the bus termination plug for proper function.
Specifications and guidelines for using custom RJ10 cables as an alternative to standard Smappee Bus cables.
Options for connecting the Smappee Genius gateway via Ethernet, Wi-Fi, or 3G/4G, including reset procedures.
Options for connecting the Smappee Connect gateway via Ethernet or Wi-Fi, including reset procedures.
Steps for physically installing the Smappee Input module, including wiring and connections.
Procedure for configuring the Smappee Input module using the Smappee App.
Steps for physically installing the Smappee Output module, including wiring and connections.
Procedure for configuring the Smappee Output module using the Smappee App.
Common problems and their solutions for the Smappee Infinity system and its modules.
Specific issues and resolutions related to the Smappee Genius gateway's status lights and connectivity.
Specific issues and resolutions for the Smappee Connect series gateway's status lights and connectivity.
Explanation of LED color codes for the Smappee Genius indicating status and errors.
Explanation of LED color codes for the Smappee Connect series indicating status and errors.
Explanation of the Power Box status LED indicating operational status and errors.
Explanation of LED indicators on the CT Hub for status, errors, and configuration.
Explanation of LED indicators on the Solid Core 3-Phase CT for status, errors, and configuration.
Explanation of LED indicators on the Input module for status and errors.
Explanation of LED indicators on the Output module for status and errors.
Required Wi-Fi specifications and allowed characters for SSID and password.
Recommended firewall settings for allowing outbound secure HTTP connections from Smappee.
List of Smappee Infinity hardware components and their corresponding article numbers.
Overview of available current transformer types and their article numbers.
Overview of available Rogowski Coil types and their article numbers.
General| Brand | Smappee |
|---|---|
| Model | Infinity |
| Category | Automobile Accessories |
| Language | English |
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