Smappee Infinity - Smappee Genius Troubleshooting

Smappee Infinity – Installation manual – English
30
Smappee Genius
Problem
Possible cause
Possible resolution
The light of the Genius flashes
red.
The Genius had a previously
working internet connection
but has now lost its
connection to the internet.
Verify if the internet connection is still
active. If this was caused by a temporary
outage, then the Genius will
automatically reconnect to the internet
after 5 minutes. You can also do a power
cycle to speed up the process but be
aware that you will lose data.
The Wi-Fi password has been
changed.
The Genius needs to be reconfigured
with the correct Wi-Fi settings. Go in the
App to “Settings – Your Smappee
Monitors – Infinity components –
Smappee Genius - Change your Wi-Fi
settings” and follow the steps in the app.
The Genius lost its connection
to the 4G network.
If this happens during installation then
this means that the mobile network is
unstable and does not have a strong
enough signal, please either reposition
the Genius to receive a better signal or
use 3G instead of 4G.
If this happens after a couple of days,
the genius will automatically attempt to
reconnect after a maximum of 24 hours.
You can also power cycle the device but
then you will lose data.
The light of the Genius is blue
continuous
The Genius is still booting up
or installing an update.
Wait for 5 minutes.
The Genius is blue for more
than 10 minutes.
Restart the Smappee Genius by
unplugging the RJ10 cable and plugging
it back in and wait 5 minutes. If the
problem persists, contact your supplier.
The light on the Genius
flashes blue after start-up
with an Ethernet connection
The Ethernet cable is not
connected correctly.
Check Ethernet cable connection and
restart the Genius by unplugging the
RJ10 cable and plugging it back in.
Check with a laptop or other ethernet
compatible device if the ethernet cable
is working. Ping to an internet address
(e.g. google.com)