Smappee Infinity - Page 31

Smappee Infinity – Installation manual – English
31
The light of the Genius is red
after start-up with an
Ethernet connection.
The Ethernet cable is not
connected correctly.
Check Ethernet cable connection and
restart the Genius by unplugging the
RJ10 cable and plugging it back in.
Check with a laptop or other ethernet
compatible device if the ethernet cable
is working. Ping to an internet address
(e.g. google.com)
Internet connection is down.
Check and solve the internet connection
and restart the Genius by unplugging the
RJ10 cable and plugging it back in.
A firewall blocks outgoing
communication.
The Smappee servers cannot be
reached. Check the firewall rules. For
details, see Addendum 2.
The light on the Genius
flashes blue after start-up
with an Ethernet connection.
The Ethernet cable is not
connected correctly.
Check Ethernet cable connection and
restart the Genius by unplugging the
RJ10 cable and plugging it back in.
The Genius remains blue
blinking during the Wi-Fi
connection attempt
Connection to the Wi-Fi failed
Check Addendum 2 if the Wi-Fi settings
are compatible
Make sure the Wi-Fi password you
entered is correct.
Check if the Wi-Fi signal is strong enough
The Genius is purple or yellow
after a factory reset
The reset button was not
pressed long enough
Press the reset button for at least 15
seconds until the Smappee is blue
The SSID of the Wi-Fi does not
appear in the Wi-Fi list of the
Genius
The Smappee booted faster
than the Wi-Fi router
Reboot the Smappee by doing a power
cut. The Wi-Fi is scanned when the
gateway is booting up.
The SSID is not supported
Check Addendum 2
The Wi-Fi signal is not strong
enough
Make sure the Gateway is close enough
to the Wi-Fi router / repeater