Smappee Infinity - Smappee Connect series Troubleshooting

Smappee Infinity – Installation manual – English
32
Smappee Connect series
Problem
Possible cause
Possible resolution
The light of the Connect
flashes red.
Same causes as the Genius,
please see the previous
section.
Same resolution as the Genius, please
see the previous section.
The light of the Connect is
blue continuous
The light of the Connect
flashes red when using an
ethernet connection
The SSID of the Wi-Fi does not
appear in the Wi-Fi list of the
Connect
The Connect remains blue
blinking during the Wi-Fi
connection attempt
The light of the Connect is
green breathing but does not
activate
The Connect is plugged into
port A of the Power Box.
Please make sure that the Connect is
linked to Port B of the Power Box.
The light of the Connect is
green continuous
Internet connection is down.
Check and solve the internet connection
and restart the Connect by unplugging
the RJ10 cable and plugging it back in.
A firewall blocks outgoing
communication.
The Smappee servers cannot be
reached. Check the firewall rules. For
details, see Addendum 2.
The CT’s are measuring
current, but no power is being
calculated
The Connect did not receive
the configuration correctly.
Resend the configuration via the App.
Select in the Smappee App Settings >
Your Smappee Monitors > Load
Configuration. Press ‘Apply changes’. If
this is not shown, make a change and
undo the change to a load or CT. This
will present the ‘Apply changes’ button
on the Load Configuration screen.