What to do if the Smappee App states that the serial number of the Smappee Audio & Video Accessories gateway is invalid during installation?
The serial number might be incorrect, so check if you are scanning the serial number of the gateway. Alternatively, the gateway may have already been installed at another location, in which case you should carry out a factory reset on the gateway.
Why is the Smappee Measuring Instruments Genius light red after Ethernet startup?
If the light on your Smappee Genius is red after starting up with an Ethernet connection, it could be due to several reasons. First, the Ethernet cable might not be connected correctly, so ensure it's properly plugged in. Second, your internet connection might be down; verify and fix your internet connection. Finally, a firewall could be blocking outgoing communication; check your firewall rules.
Why is the light of my Smappee Audio & Video Accessories Genius flashing red?
The Genius light may flash red for several reasons: * The Genius may have lost its internet connection. Verify that the internet connection is active. If the outage is temporary, the Genius will reconnect automatically after 5 minutes. You can also power cycle the device, but you will lose data. * The Wi-Fi password may have been changed. Reconfigure the Genius with the correct Wi-Fi settings via the app. * The Genius may have lost its connection to the 4G network. Reposition the Genius for a better signal or use 3G instead of 4G. * If this happens after a couple of days, the genius will automatically attempt to reconnect after a maximum of 24 hours. You can also power cycle the device but then you will lose data.
Why is the light of my Smappee Measuring Instruments Genius blue?
If the light of the Genius is blue, it could mean that Smappee has not yet started; wait for 5 minutes. Alternatively, the Genius may be unable to start. In this case, restart the Smappee Genius by unplugging the RJ10 cable and plugging it back in, and wait 5 minutes. If the problem persists, contact support.
What to do if Smappee App says Genius serial number is invalid?
If the Smappee App states that the serial number of the Genius is invalid during installation, it means that the Genius has already been installed at another location. To fix this, perform a factory reset by keeping the reset button of the Genius pressed in for approximately 20 seconds until the Genius turns blue, then restart the installation procedure.
Why is Smappee Measuring Instruments Genius flashing blue after Ethernet startup?
If the light of the Genius flashes blue after startup with an Ethernet connection, it indicates that the Ethernet cable is not connected correctly. Check the Ethernet cable connection and restart the Genius by unplugging the RJ10 cable and plugging it back in.
Why are there no real-time measurements from my Smappee Measuring Instruments CTs?
If you're not getting real-time measurements from the connected CTs, first check the connector of the CT into the CT Hub. Also, make sure that the CT is closed correctly.
Why are Smappee Measuring Instruments CT Hubs unavailable in the mobile app?
If one or more CT Hubs are not available in the mobile app, it could be due to improperly connected RJ10 cables between the CT Hubs. Check that the CT bus is inserted in Port A of the Power Box and all CT Hubs are connected using RJ10 cables. Insert the bus termination plug in the open port of the last CT Hub. Also, ensure that all CT Hubs have a green flashing light.
What to do if Smappee Measuring Instruments CT Hub is not recognized during installation?
If the CT Hub isn't recognized during installation, it could be due to several reasons. First, ensure that all required RJ10 cables are connected correctly and that the bus termination plug is plugged into the free port of the last CT Hub. A green blinking LED light should be visible on input A of each CT Hub when the connection is operational. Also, check that the CT Hubs are connected to port A of the Power Box and the Genius to port B, and then restart the system. Finally, if you are using a custom RJ10 cable, check its operation.
How to fix a Smappee Measuring Instruments Infinity that won't switch on?
If your Smappee Infinity isn't switching on, there are several things to check: 1. Verify that the power cable is connected according to the connection diagram. 2. Ensure the fuse is switched on. 3. Make sure the RJ10 cable is correctly inserted into Port B of both the Power Box and Genius. 4. Confirm the power cable connector is properly inserted into the Power Box.
Warning about the dangers of electrical work and the need for certified electricians.
List of precautions to avoid electric shock, fire, or personal injury during product use.
Lists the specific Smappee Infinity components with their model numbers.
Instructions for cleaning the device and avoiding abrasive agents or solvents.
Details on the required standards for assembly, connection, and use of the device.
Explanation of the symbols used in the manual, including electrical connection and impact resistance.
Information on the device's impact immunity and the importance of housing integrity.
Details on how the Smappee Infinity system gathers energy data using CTs and input modules.
Information on the Smappee Genius and Connect series as gateways for data communication.
How to control appliances remotely using Smappee modules and integrate third-party IoT products.
Explanation of the Smappee Power Box's function in measuring voltage and calculating power.
Determining what electrical components need to be monitored within the system architecture.
Gathering specific technical details like topology, phase information, and wiring specifications.
List of essential tools required for the installation process.
List of necessary supplies, such as circuit breakers and cables, for the installation.
Correct orientation of CTs and placement of the bus termination plug for proper function.
Specifications and guidelines for using custom RJ10 cables as an alternative to standard Smappee Bus cables.
Options for connecting the Smappee Genius gateway via Ethernet, Wi-Fi, or 3G/4G, including reset procedures.
Options for connecting the Smappee Connect gateway via Ethernet or Wi-Fi, including reset procedures.
Steps for physically installing the Smappee Input module, including wiring and connections.
Procedure for configuring the Smappee Input module using the Smappee App.
Steps for physically installing the Smappee Output module, including wiring and connections.
Procedure for configuring the Smappee Output module using the Smappee App.
Common problems and their solutions for the Smappee Infinity system and its modules.
Specific issues and resolutions related to the Smappee Genius gateway's status lights and connectivity.
Specific issues and resolutions for the Smappee Connect series gateway's status lights and connectivity.
Explanation of LED color codes for the Smappee Genius indicating status and errors.
Explanation of LED color codes for the Smappee Connect series indicating status and errors.
Explanation of the Power Box status LED indicating operational status and errors.
Explanation of LED indicators on the CT Hub for status, errors, and configuration.
Explanation of LED indicators on the Solid Core 3-Phase CT for status, errors, and configuration.
Explanation of LED indicators on the Input module for status and errors.
Explanation of LED indicators on the Output module for status and errors.
Required Wi-Fi specifications and allowed characters for SSID and password.
Recommended firewall settings for allowing outbound secure HTTP connections from Smappee.
List of Smappee Infinity hardware components and their corresponding article numbers.
Overview of available current transformer types and their article numbers.
Overview of available Rogowski Coil types and their article numbers.
General| Brand | Smappee |
|---|---|
| Model | Infinity |
| Category | Automobile Accessories |
| Language | English |
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