Smart Meter iGlucose Essential - Troubleshooting Guide; HI;LO Result Display; Error Code E1; Error Code E2

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Troubleshooting Guide
What You See What It Means What You Should Do
Discard the test strip and
repeat the test with a new
test strip. Make sure that
you are using a
iGlucose®Essential test
strip.
Incorrect test strip.
Discard the test strip and
repeat the test with a new
test strip. Make sure that
only human capillary blood
and iGlucose®Essential
control solution are used for
the test.
Incorrect sample.
Wash and dry your hands
and the test site well.Repeat
the test using a new test
strip. If your result still
ashes “HI”, contact your
healthcare professional as
soon as possible.
The test result is
above 600 mg/dL.
Wash and dry your hands
and the test site well. Repeat
the test using a new test strip.
If your result still ashes “LO”,
contact your healthcare
professional as soon as
possible.
The test result is
below 20 mg/dL.
Discard the test strip and
repeat the test with a new
test strip. Wait until you see
the ashing blood drop on
the display before testing.
Blood or control
solution was
applied to the test
strip before the
ashing blood
drop appeared on
the display
Discard the test strip and
repeat the test with a new
test strip. Wait until you see
the ashing blood drop on
the display before testing.
The meter is
sensing a used or
contaminated test
strip.