SMART Board X885 Troubleshooting Guide

SBX800 Troubleshooting Diagram
Back
Home
2.2 Flashing green status light
Revision History
Flashing green status
light
Confirm the latest SMART
product drivers are
installed. Is the issue
resolved?
Ensure the SMART Board
service is running. Start the
service if it is not. Is the
issue resolved?
Disable any anti-virus/
firewall software and restart
the computer. Is the issue
resolved?
Yes
No
Yes
No
Yes
No
No
Test with a different
computer with latest product
drivers installed. Is the
issue resolved?
Yes
No
Yes
SBX800-CAT5 & WC8 or any third party extenders must
be bypassed.
Here’s how to restart the service
- SMART Board Control
Panel>About software & Product
support>Tools>Diagnostic>Service
>Run/Stop
Issue resolved.
Issue resolved.
Issue resolved.
Issue resolved.
Issue resolved.
For further
assistance,
contact SMART
Technical
Supportl.
Perform firmware update.
See linked KB article on
how to upgrade (skip this if
already done). Is the issue
resolved?
Contact Support

SMART Board X885 Specifications

General

Brand	SMART
Model	Board X885
Category	Interactive whiteboard
Language	English