SBX800 Troubleshooting Diagram
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3. Audio issues
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Audio issues
How is the audio cable
connected?
Via Projector
Directly from the pentray to
USB speakers.
Check in Windows device
manager to ensure audio
device is recognized.
Ensure the audio is set for
the SB800 as default in
Windows control panel>
sounds.
Manually change the
SBX800 to default from
system preference>sound.
Check in system profiler to
ensure audio device is
recognized.
Device is normally listed
under System
preferences>Sound>SB800
or USB audio.
Device is normally listed
under sound video and
games controller, listed as
“SB800 audio or USB audio.
MacWindows
Is the issue resolved?
Issue resolved.
No Yes
Bypass
For further
assistance,
contact SMART
Technical
Support.
Contact Support
- ECP, MCP, SBX800-CAT5 & WC8 must bypass.
-If issue follows with any of these extenders then follow
related projector’s tree.
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