SBX800 Troubleshooting Diagram
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2.1 Solid red status light
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Solid red status light
Confirm the latest SMART
product drivers are
installed. Is the issue
resolved?
Power cycle the pen tray. Is
the issue resolved?
Try connecting to a different
USB port on computer. Is
the issue resolved?
Check the device manager to
see any conflicts. Does
following the instructions
resolve the issue?
Yes
No
Yes
No
Yes
No
Reset the pentray by
pressing button underneath,
does this resolve the issue?
Yes
No
Yes
Issue resolved.
Issue resolved.
Issue resolved.
Issue resolved.
Issue resolved.
In the device manager, under other
devices, look for “unknown device”
with yellow question or exclamation
mark, Right click on it and select
uninstall. Restart the computer to
allow the computer to re-install
drivers. If the drivers are not
automatically installed, contact
SMART Technical support for
further assistance.
Swap the computer with a
different computer from a
known working setup. Does
this resolve the issue?
Issue resolved.
No
No
Is there an ECP involved in
the setup or is it a direct
connection to the bottom of
pen tray.
Direct connection
Troubleshoot ECP
connection.
ECP connection
SBX800-CAT5 & WC8 or any third party
extenders must be bypassed.
For further
assistance,
contact SMART
Technical
Support.
Swap the pen tray with a
different pen tray from a
known working setup, if
possible. Does this resolve
the issue?
Issue resolved.
No
Contact Support
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