SBX800 Troubleshooting Diagram
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1.4 Gesture issues
Revision History
Gesture issues
- ECP, MCP, SBX800-CAT5 & WC8 must be
bypassed.
-If issue follows with any of these extenders then
follow related troubleshooting.
SBX800 fails to differentiate
between pen and finger.
(Windows 7) Gestures work
only on primary SBX800
Boards and not secondary
one in Multiple Board setup.
Does this resolve the issue?
Issue resolved.
Yes No
For further
assistance,
contact SMART
Technical
Support.
SMART Product Drivers currently
only support gestures outside of
Notebook/Meeting Pro on only
one display. SMART is seeking
to implement the ability to
support gestures more than one
display in a future version of the
Product Drivers.
Proceed with firmware
update. See linked KB
article on how to upgrade
(skip this if already
done).Does this resolve
issue?
Swap the pen with a known
working pen from a different
SBX800 setup. Does this
resolve the issue?
No
Ensure the computer has
latest drivers product
installed and SMART Board
service is running. Does this
resolve the issue?
No
Swap the computer with a
known working computer
from different setup. .Does
this resolve the issue?
No
(Windows 7) Gestures do
not work on SBX800 Board.
Contact Support
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