SBX800 Troubleshooting Diagram
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1.1 Alignment/ Orientation
Revision History
Alignment/ orientation
Perform firmware update.
See linked KB article on
how to upgrade (skip this if
already done). Is the issue
resolved?
Perform calibration followed
by orientation. Is the issue
resolved?
Reset the Tablet PC
settings. Is the issue
resolved?
Delete SMART board
orientation entries from
registry. Delete board
entries in Plist for MAC. Re-
orient the board. Is the
issue resolved?
Make sure latest product
drivers are installed on the
computer.
Yes
No
Yes
No
Yes
No
No
Issue resolved.
Issue resolved.
Issue resolved.
For further
assistance, contact
SMART Technical
Support.
Try this only if board was ever
calibrated using windows tablet settings
menu:
Reset all the any calibration data
that has been saved with the
Windows 7 Tablet PC settings.
In order to do this, select Control
Panel> Tablet PC settings> Reset.
Follow the link for instructions to delete
Board entries in Windows
Follow the link for instructions to
delete Board entries in Mac.
Contact Support
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