SMART SBX800 - 1.2 Unresponsive in certain areas

SBX800 Troubleshooting Diagram
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1.2 Unresponsive in certain areas
Revision History
Unresponsive in certain
areas
- ECP, MCP, SBX800-CAT5 & WC8 must be
bypassed.
-If issue follows with any of these extenders then
follow related troubleshooting.
What is the SMART Board
control panel message?
Working properly Limited functionality
Proceed with firmware
update. See linked KB
article on how to upgrade
(skip this if already done). Is
the issue resolved?
Issue resolved.Yes
No
Before filling the incident for
RMA, collect the following
information.
- Camera view
- Diagnostic log
No
For further
assistance,
contact SMART
Technical
Support.
Clean the bezel and surface of
the board for any dust, you
may use glass cleaner but no
compressed air. Is the issue
resolved?
Issue resolved.Yes
Perform calibration followed
by orientation. Did the
calibration/ orientation
complete successfully?
Calibration/ orientation is
unresponsive.
No
No
Is the issue resolved?
Yes.
No
Issue resolved.Yes
Contact Support