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Chapter 11 Troubleshooting
11.1 General Troubleshooting Chart
Problem Checks / Remedy
Will not turn on
a.) Battery is not installed or has become disconnected. Install the
battery, or remove and reinstall the battery to establish
connection
b.) Battery is discharged or is defective. Recharge battery or
replace with known good fully charged battery
c.) Device or software may be damaged. Contact Customer
Support.
Battery performance is poor
a.) Using incorrect or defective USB power supply adapter or cable
to charger battery. Use the supplied USB cable and adapter
b.) Battery may be defective. Replace battery.
Poor or no image
a.) Color palette setting is incorrect. Change the color palette
setting.
b.) Emissivity setting is incorrect. Change the emissivity setting.
c.) Condensation or debris on imager window. Clean window or
place imager in a dry area at room temperature until
condensation clears.
Temperature measurement is
inaccurate
a.) Emissivity setting is incorrect. Change the emissivity setting.
b.) Condensation or debris on imager window. Clean window or
place imager in a dry area at room temperature until
condensation clears.
Temperature measurement
display is non-responsive
a.) If the “>” symbol displays in front of the Center Region
Temperature (Average) value, this indicates the maximum
measurable temperature has been reached
(e.g. >840°F (>450 °C)).
b.) The Thermal Imager may be performing an automatic
calibration. Wait a few seconds and retry, if still no response turn
the unit off then back on.
Image not being saved to
microSD card
When the microSD is full, and the screen capture trigger is pulled,
the oldest saved image file will be deleted. To resume operation,
delete images from the microSD card, or move them off the
microSD card to a PC.
Error message displayed -
“Disconnect the USB cable
from the PC and retry” or
“Unable to save image”
When the Thermal Imager is connected by USB cable to a PC,
saving and viewing images is disabled. If the screen capture trigger
is pulled, or the gallery icon is selected while the USB cable is
connected to a PC, an error message is displayed. To resume
operation, disconnect the USB cable from the PC.
Error message displayed -
“microSD card is not installed
”
The microSD card must be installed in order to save images and
view expert tips. Install the supplied microSD card.
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