74
Troubleshooting Wi-Fi Troubleshooting
11.2.6 General Wi-Fi Troubleshooting
Problem Possible Cause Corrective Action
No Connection
with ALTUS
(images are not
uploading)
ALTUS account not
setup or disabled
1. Check your ALTUS account and confirm the Device is correctly
associated with the account.
2. Contact Customer Support.
Access may be
temporarily unavailable
Try to access the function at a later time as updates may be in
process.
Wi-Fi radio is turned Off
1. From the toolbar select the Settings icon.
2. Select Wi-Fi Connection from the menu.
3. Press the UP button to select the Wi-Fi Power icon, then press
the Y button to turn Wi-Fi on.
4. Connect to a known good network.
Not connecting to a
network
1. Clear saved Wi-Fi networks, see
Clearing Wi-Fi Networks on page 73.
2. Connect to a known good network.
Wi-Fi
connection
drops off or
disconnects
intermittently
Wi-Fi Signal strength
insufficient
Check Wi-Fi signal strength - out of range or interference. Move
closer (within 50 Ft. (15 M) or into a direct open sight-line of the
router or if applicable, remote wireless access point. Eliminate
interference from overhead lights, windows, walls, other wireless
devices, metal objects and devices that emit electrostatic discharge.
Router overloaded Disconnect/disable other Wi-Fi devices connected to the router.
To Previous Page
Loading...