73
Troubleshooting Wi-Fi Troubleshooting
11.2.3 Router Information
Router compatibility and setup are important factors to check when trying to determine
connectivity problems. Although we have tested this device at the factory to verify connectivity, we
cannot guaranty its connectivity with your specific equipment. There may be some situations that
require your time for router connection troubleshooting and/or additional consultation and
equipment. Snap-on Incorporated is not responsible for any costs incurred for any additional
equipment, labor or consultation charges or any other costs that may result from correcting
non-connectivity issues with this device.
11.2.4 Check Router Settings
Verify the following router settings BEFORE you begin troubleshooting a non-connectivity or “No
Connection” problem. After each check, make any corrections as necessary then retest for
connectivity. Contact your IT administrator or ISP for assistance.
1. Check your router connection and if applicable, the remote wireless access
point connection.
2. Clear saved Wi-Fi networks, see Clearing Wi-Fi Networks on page 73.
3. Verify:
(a). Router is configured to use Dynamic Host Configuration Protocol
(DHCP), not a static IP address.
(b). Router and/or settings for this device are configured to 2.4GHz. 5GHz is
not supported.
(c). Router is configured to B/G and/or N standard wireless networks to
2.4GHz. 5GHz is not supported. See your router "User Guide" for setup,
connection and troubleshooting procedures.
4. Check for router firmware and update to current version, if applicable.
5. Restart or reset the router. See your router "User Guide" for procedures.
6. Connect to a different router.
11.2.5 Clearing Wi-Fi Networks
1. From the Wi-Fi Connection menu, turn Wi-Fi off, see Wi-Fi Connection on page 20.
2. Turn the thermal imager off and then back on.
3. Return to the Wi-Fi Connection menu and turn Wi-Fi on.
To Next Page
Loading...