52
D 725 | snom 720 User Manual Using the Phone
Transferring calls
You can transfer connected calls as well as calls ringing on your phone.
• When you have a call on the line, there are two ways to transfer it to a third party:
◦ Announcing the call to the third party first, to make sure the call is welcome and will be
accepted: Attended transfer;
◦ Transferring the call unannounced: Blind transfer. There will be no feedback on whether the
third party is available and/or picking up the call.
• When a call is ringing on your phone, you can transfer it to a third party without answering it first
(blind transfer only).
Attended transfer
1. Put the call on hold.
2. Dial the number you wish to transfer the call to and announce the call.
3. If the third party wishes to accept the call, press
and .
Blind transfer
1. With a call ringing or on the line, press
.
2. Dial the number of third party you intend to transfer the call to.
3. Press
.
Completing attended transfer while second call is waiting
When a second call arrives while you are in the process of transferring a call to a third party, the
screen showing that you are connected to the third party is replaced by the screen showing the
waiting call. To complete the transfer of the first call, you must put the connected call back on
the screen and, with the default setting or when you are holding more calls, select the call to be
transferred.
The following example illustrates the process.
1. You are extension 152 and receive a call from extension 154.
2. You want to transfer 154 to 153. Press to put 154 on hold.
3. Call 153.
To Next Page
Loading...
