ME3000SP User manual
Copyright © Shenzhen SOFARSOLAR Co., Ltd
Standard warranty period
The standard warranty period of inverter is 60 months (5 years).There are two calculation methods for the
warranty period:
1. Purchase invoice provided by the customer: the first flight provides a standard warranty period of 60
months (5 years) from the invoice date;
2. The customer fails to provide the invoice: from the production date (according to the SN number of the
machine), Our company provides a warranty period of 63 months (5.25 years).
3. In case of any special warranty agreement, the purchase agreement shall prevail.
Extended warranty period
Within 12 months of the purchase of the inverter (based on the purchase invoice) or within 24 months of the
production of the inverter(SN number of machine, based on the first date of arrival),Customers can apply to buy
extended warranty products from the company's sales team by providing the product serial number, Our company
may refuse to do not conform to the time limit extended warranty purchase application.Customers can buy an
extended warranty of 5, 10, 15 years.
If the customer wants to apply for the extended warranty service, please contact the sales team of our
company. to purchase the products that are beyond the purchase period of extended warranty but have not yet
passed the standard quality warranty period. Customers shall bear different extended premium.
During the extended warranty period, pv components GPRS, WIFI and lightning protection devices are not
included in the extended warranty period. If they fail during the extended warranty period, customers need to
purchase and replace them from the our company.
Once the extended warranty service is purchased, our company will issue the extended warranty card to the
customer to confirm the extended warranty period.
Invalid warranty clause
Equipment failure caused by the following reasons is not covered by the warranty:
1) The "warranty card" has not been sent to the distributor or our company;
2) Without the consent of our company to change equipment or replace parts;
3) Use unqualified materials to support our company 's products, resulting in product failure;
4) Technicians of non-company modify or attempt to repair and erase the product serial number or silk
screen;
5) Incorrect installation, debugging and use methods;
6) Failure to comply with safety regulations (certification standards, etc.);
7) Damage caused by improper storage by dealers or end users;
8) Transportation damage (including scratches caused by internal packaging during transportation).Please
claim directly from the transportation company or insurance company as soon as possible and obtain damage
identification such as container/package unloading;
9) Failure to follow the product user manual, installation manual and maintenance guidelines;
10) Improper use or misuse of the device;
11) Poor ventilation of the device;
12) The product maintenance process does not follow relevant standards;
13) Failure or damage caused by natural disasters or other force majeure (such as earthquake, lightning
strike, fire, etc.)
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