SOFAR 60-80KTLX-G3 User manual
Copyright © Shenzhen SOFARSOLAR Co., Ltd.
10. Quality Assurance
SOFAR standard warranty document
The standard warranty period of SOFARSOLAR’s inverter is 60 months (5 years).
There are two calculation methods for the warranty period:
1, Purchase invoice provided by the customer: SOFARSOLAR provides a standard
warranty period of 60 months (5 years) from the invoice date;
2, The customer fails to provide the invoice: from the production date (according to
the SN number of the machine). SOFARSOLAR provides a warranty period of 63
months (5.25 years).
3, Special warranty agreement shall be subject to purchase agreement.
Extended warranty period
Within 12 months of the purchase of the inverter (based on the purchase invoice) or
within 24 months of the production of the inverter(SN number of machine, based on
the first date of arrival). Customers can apply to buy extended warranty products
from the SOFARSOLAR's sales team by providing the product serial number.
SOFARSOLAR has the right to reject the purchase application of the extended
warranty period that does not meet the requirements. Customers can buy an
extended warranty of 5, 10, 15 years.
If the customer wants to apply for the extended warranty service, please contact the
sales team of SOFARSOLAR to purchase the products that are beyond the purchase
period of extended warranty, but have not yet passed the standard quality warranty
period. Customers shall bear different extended premium.
During the extended warranty period, PV components USB stick logger and
lightning protection devices are not included in the extended warranty period. If
they fail during the extended warranty period, customers need to purchase and
replace them from SOFARSOLAR.
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