SolarEdge SE3K-RWB - Page 80

Bit
Location
Error Message Cause and Troubleshooting
For Wi-Fi networks, ensure that username and
password are as defined in the internet provider
AP/router.For Wi-Fi networks, ensure that
username and password are as defined in the
internet provider AP/router.
5th
Server x Ping Failed
Ping or connection to SolarEdge server
failed. Check the SolarEdge server
address, under LAN Conf submenu:
Address: prod.solaredge.com
Port: 22222
Check with your network administrator whether a
firewall or another device is blocking
transmission.
6th
7th

8th Tcp Connect. Failed
1. If the message Leader Not Found appears, check the connections to the leader
device and fix if required.
2.
If after follower detection the number of followers displayed in the leader under
RS485-X ConfèFollower Detect is smaller than the actual number of Followers,
use one of the following methods to identify missing followers and troubleshoot
connectivity problems:
Use the Long Follower Detect to retry connecting to followers
Analyze the Follower List to check for missing followers, and
check their connection
Refer to
https://www.solaredge.com/sites/default/files/troubleshooting_
undetected_RS485_devices.pdf

Additional Troubleshooting
1. Check that the modem or hub/router is functioning properly.
2. Check that the connection to the internal connector on the communication board is
properly done.
3. Check that the selected communication option is properly configured.
Appendix A: Errors and Troubleshooting 79
Three Phase System MAN-01-00507-4.2