9 Disclaimer
This limited warranty applies to products sold after date of 1st Jan 2022,
and sold through our company or authorized resellers. The defective parts
or units replaced under a warranty claim become our properties, and must
be returned to us or Authorized Cooperated Partners (distributors) for
inspection with the original or equivalent packaging.
The product is not covered by warranty in the following cases:
A.The product is out of the warranty period;
B.Product failure is not reported to us within one month of appearance;
C.Failed to comply with our installation manual or maintenance
instructions for the inverter or accessory;
D.Failed to comply with the safety rules and regulations in respect of the
inverter or accessory;
E.The inverter or accessory is damaged during transportation but the
claimant has signed the delivery receipt (which requests the claimant to
double check the outside & inside of the package and take pictures as
evidence before signing the delivery receipt);
F.The replaced products have not been returned to us or cooperated
partners (distributors) within 30 days;
G.The defect is caused by improper usage of the product or failure to
comply with the usage of the product for purposes other than those for
which the product was designed or intended;
H.The product is moved for any reason after it has been installed
(regardless of whether it has been reinstalled subsequently or moved back
to the same location) unless it is reinstalled at the same address by a
qualified installer who has provided a test report to our company.
I.The damage or defect is caused by lightning, flood, fire, power surge,
corrosion, pest damage, actions of a third-party, or any other force
majeure factors;
J.The damage or defect is caused by embedded or external software or
hardware (eg. the devices to control the inverters or the devices to control
battery charging or discharging) from third
parties without authorization (agreement in writing) from our company;
K.The product is modified or altered (including the cases in which the
product series number or product label is altered, removed, or defaced);
L.Flaws (eg. any external scratch or stain, or nature material wearing
which does not represent a defect) that do not adversely affect the proper
functioning of the inverter or accessory
M.Normal wear or tear;
N.Travel and subsistence expenses as well as on-site installation,
modification and normal maintenance costs;
O.Duties, import/export fees or costs and other general administrative
costs;
The substitute inverter or accessory with technical improvement may not
be entirely compatible with the remaining components of the photovoltaic
system. The costs incurred as a consequence will not be covered by the
warranty or extended warranty.
Furthermore, all other costs including but not limited to compensation
from direct or indirect damages arising from the defective device or other
facilities of the PV system, or loss of power generated during the product
downtime are not covered by this warranty. In any other case, whether in
contract, tort, or otherwise, the maximum compensation for customer
losses caused by its faults shall not exceed the amount paid by the
customer for the purchase of the equipment.
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