Betriebstechnische Dokumentation Luftschleier GUARD v202301
§3 SONNIGER is not liable to:
1. Current maintenance works, inspections following from Operation and Maintenance Documentation and device
programming.
2. Defects caused by banking of a device while waiting for the warranty service.
3. Any and all defects caused to the company’s property.
§4. Complaint Procedure
1. In the event of the complaint under the Warranty conditions the user may make lodge a complaint directly to the
Distributor.
2. All repairs covered by the warranty shall be done as part of the activity of an installation company and Factory Service. All
repairs ensuing from the guarantee shall be done in a place where the device is installed.
3. The user with respect to the service activities is obliged to:
- Allow to have full access to the rooms where the devices were installed and provide the necessary facilities allowing
direct access to the device (lift, scaffolding etc.) in order to do all the servicing covered by the guarantee.
- Present the original of the Guarantee Card and VAT invoice recording the purchase,
- Ensure the safety while doing the servicing,
- Allow to start works immediately after the arrival of the Service.
4. In order to make a complaint under the warranty it is necessary to deliver to the Distributor’s address the following
documents:
a. a correctly filled-in complaint form that is available at the website of www.SONNIGER.com
b. a copy of the Guarantee Card
c. a copy of the proof-of-purchase - the sales invoice
5. Repair service including the replacement of the parts shall be done free of charge only if the representative of the
installing contractor or the Service claim that the defect or faulty device is caused by fault of the producer.
6. Any and all costs (cost of repair, travel and exchanged components) incurred due to the unjustified complaint especially in
the situation when the representative of the Installing Contractor of the Factory Repair Service claims that defect/damage
was caused as a result of breaching the guidelines provided in the Operation and Maintenance Documentation or notices
the exclusions under §2 (Warranty exclusions) will be requested from the Buyer/Customer who reported the failure.
7. The Claimant is obliged to give a written confirmation of the service provided.
SONNIGER is entitled to refuse the warranty service if SONNIGER has not received full payment for the product complained
about under the Guarantee or any previous servicing activities.
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